“Thanks for calling Trần Restoration. I'm Bao's AI assistant. Are you calling about water damage, mold, fire-smoke, or storm cleanup? If you're in the middle of an active hurricane or wildfire-evac, please call 911 first.”
Built for the calls disaster-restoration contractors actually get
AI categorically refuses to agree to assignment-of-benefits / direction-of-payment / sign-over-insurance-check / 'no-deductible' / 'we'll waive your deductible' on caller's behalf. FL HB 7065 (2019) + TX prompt-pay statutes + LA + NC + SC + GA + AL state-AG anti-AOB-abuse-prosecution. Standard refusal: 'We don't take assignment-of-benefits or your insurance check by phone — your insurance company pays you, and then you pay us.' Protects owner from federal + state insurance-fraud exposure + protects homeowner from storm-chaser scam.
Storm-chaser fraud aware
Door-to-door 'we work with your insurance' + 'no deductible' + unlicensed-out-of-state pressure-sales pattern recognized. 'FEMA / SBA / Red Cross sent us' impersonation refused (FEMA + SBA + Red Cross do NOT cold-call door-to-door). Routes homeowner-side fraud-victim to FL DFS Consumer Helpline 1-877-693-5236 + state-AG complaint channel + homeowner's actual insurance-carrier fraud-hotline.
Public-registry certifications (iicrc.org) affirmed verbatim from business_notes — S500 Water Restoration + S520 Mold-Remediation + S540 Trauma-and-Crime-Scene + S700 Fire-and-Smoke + master-text + WRT (Water Restoration Tech) + ASD (Applied Structural Drying) + AMRT (Applied Microbial Remediation Tech) + FSRT (Fire and Smoke Restoration Tech) + OCT (Odor Control Tech). Realtors + adjusters demand IICRC affirmation — same posture as InterNACHI / NMLS / RID confidently-attestable.
Trauma-informed loss-of-home intake (rule 11h)
Caller standing in a flooded living room needs different empathy than rule 17 (gas-leak get-out-now). Post-Harvey + Helene + Ian + Beryl + LA-wildfire trauma posture applies — never minimizes ('it's just water'), never rushes, allows long silences. Layers on top of standard restoration intake.
From $107/mo (billed annually). No contract. Cancel anytime.
$129/mo if you go month-to-month. Three plans (Starter / Professional / Enterprise), voice cloning included with any active plan, BYO phone number. Most disaster-restoration contractors start on Professional for multi-staff routing.
Contractor at my door asking me to 'sign over' my insurance check — what's that?
That's an AOB-abuse scam pattern. Safety.ts rule 11s R24: AI categorically refuses to agree to assignment-of-benefits / direction-of-payment / sign-over-insurance-check. Routes to FL DFS Consumer Helpline 1-877-693-5236 + state-AG complaint channel + your insurance-carrier fraud-hotline. FL HB 7065 (2019) + TX prompt-pay + LA + NC + SC + GA + AL state-AG actively prosecute this fraud pattern.
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Active hurricane right now + my roof is leaking — what's the AI's response?
Safety.ts rule 11g + rule 11s R24: active-storm = STOP. NEVER dispatch crew into active hurricane (federal OSHA + state DOL exposure for the contractor). Routes to 911 if you're in immediate danger + captures address + nature-of-damage for post-storm callback. When the storm clears: structure-collapse + water-still-rising = emergency (paged regardless of after-hours); receded-flood + 24-hr-mold-window = urgent; dried-and-stabilized = standard.
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IICRC S500/S520/S540/S700 — can the AI confirm my contractor's certification?
Yes — verbatim from business_notes per rule 21b R24. IICRC certifications (iicrc.org public registry) affirmable: S500 Water Restoration + S520 Mold + S540 Trauma + S700 Fire-Smoke + master-text + WRT + ASD + AMRT + FSRT + OCT. Same posture as InterNACHI / NMLS / RID — public-registry credentials confidently affirmed.
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Crew has H-2B + Vietnamese-immigrant workers — does the AI protect them?
Yes. Safety.ts rule 11e WORKER-AT-OWN-BUSINESS-MID-RAID variant (ICE-raid panic-word protection) + rule 11p wage-theft hotline routing (DOL 1-866-4USWAGE + state DOL hotlines) extend to restoration crews. Honest-AI positioning matters for fraud-storm-chaser-differentiation.
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Door-to-door 'we work with your insurance' contractor — is the AI suspicious?
Yes. Storm-chaser pattern recognized per rule 11s R24. 'FEMA / SBA / Red Cross sent us' impersonation refused (FEMA + SBA + Red Cross do NOT cold-call door-to-door). Routes the caller to verify-via-official-channel + reports the door-to-door contractor to state-AG fraud channel.
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