For funeral homes + mortuaries
Death care is the most sensitive call you take. The AI recognizes grief-distress cues ("just passed," "died this morning," crying caller), drops the cheerful greeting, and connects to your director in a hushed tone. At-need calls bypass scheduling entirely; pre-planning calls book a callback. 24/7 removal-call playbook for nursing-home / coroner / hospice referrals.
What your callers hear
“Thanks for calling — I'm so sorry if this is a hard day. Are you calling about an arrangement we need to make right now, pre-planning, or something else?”
Per safety.ts rule 11c, the AI recognizes "just passed," "died," "we just lost," "the coroner just left," + audibly-broken voice at greeting → hushed acknowledgment, no "Happy to help!", no chirpy upsell. The bereaved caller hears "I'm so sorry for your loss" + an immediate path to your director.
"My mother just died" = at-need, page the director NOW, regardless of after-hours rules. "I'd like to pre-plan my arrangements" = pre-planning, book a daytime callback for a quote walk-through. The AI distinguishes + routes accordingly.
Under the FTC Funeral Rule, you must disclose pricing on phone inquiries. List your General Price List (GPL) + casket price list + outer-burial-container list in your knowledge base. The AI quotes accurately. For bereaved at-need callers, the AI does NOT lead with prices on the FIRST call (dignity) but will quote on follow-up callbacks per FTC Rule §453.2(b)(1).
Social Security death benefit ($300 lump-sum to surviving spouse / minor child), VA burial allowance ($300-$2,000+ for service-connected veterans, plus plot allowance), insurance assignment, pre-paid funeral assignments — the AI surfaces these proactively because families often don't know to ask.
Polish-Catholic: rosary night, viewing, Funeral Mass parish, cemetery (St. Adalbert / Resurrection / Holy Cross). Mexican-Catholic: novenario (9-day prayer), velorio, traditional foods. Jewish: chevra kadisha, shomer, tahara, K'vurah b'aretz, sitting shiva, no Friday-night or Saturday-day burial. Muslim: ghusl + janazah + same-day burial preferred. Hindu / Buddhist: cremation rites, specific timing. List your tradition + the AI asks the right intake questions.
Deaths happen 24/7. Calls from nursing-home charge nurses, coroner-office staff, hospice nurses, and home-hospice families all get same-urgency routing as ambulance dispatch. The on-call director is paged immediately + the removal vehicle is dispatched while the caller is still on the line.
Polish (Hanna, Adam, Daniel), Spanish (Eduardo, Valeria, Juan Carlos), Mandarin (Amy, Sage, LiuPing), Vietnamese (Hien, Thanh, MC Anh Duc), Korean (JiYoung, Taemin, Hyun Bin) — pick a per-language voice in Settings so callers from your community hear their language from call one.
“You're booked, Maria — Carlos will be there tomorrow at 9 with parts for a copper pinhole leak.”
$129/mo if you go month-to-month. Three plans (Starter / Professional / Enterprise), voice cloning included with any active plan, BYO phone number. Most funeral homes + mortuaries start on Professional for multi-staff routing.
See pricing →Per safety.ts rule 11c, the AI detects grief-distress cues ("passed away," "died," "we just lost," crying voice) and switches to a hushed, calm acknowledgment script: "I'm so sorry for your loss. Take whatever time you need. When you're ready, I can connect you with [director name] right now." Then the on-call director is paged immediately regardless of after-hours rules. No scheduling flow, no price quotes, no upsell — just an immediate human handoff.
List your General Price List + casket list + outer-burial-container list in your knowledge base. The AI quotes accurately on phone inquiries per FTC Rule §453.2(b)(1). For at-need bereaved callers, the AI does NOT volunteer price quotes on the first call (dignity); price questions are answered if the caller asks directly. Pre-planning callers get full price walkthrough.
Yes. The AI proactively surfaces: SSA $300 lump-sum (to surviving spouse / minor child), VA burial allowance ($300-$2,000+ service-connected with plot allowance), insurance assignment, pre-paid funeral assignment. Captures the family's eligibility on the booking row so your funeral arranger walks into the meeting with the financial picture clear.
Yes. Calls from nursing-home charge nurses, coroner office, hospice, and at-home families get the same urgency-routing as a 911 dispatcher. The on-call director is paged immediately + the removal vehicle is dispatched while the caller is still on the line. No "we'll call you back tomorrow."
List your traditions in knowledge base + the AI captures appropriate intake (Polish-Catholic rosary + viewing + Mass + cemetery; Jewish chevra-kadisha + shomer + tahara + same-day burial; Muslim ghusl + janazah + same-day burial; Hindu / Buddhist cremation rites). Doesn't assume any default; asks how the family wants the service framed.
Pick your funeral services, hours, and voice. Your AI is answering test calls inside 10 minutes.
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