“Thanks for calling Pueblo of Pojoaque Casino — are you calling about hotel reservations, gaming-floor questions, our PowWow events, HR + jobs, or responsible-gaming resources?”
Built for the calls casinos + tribal gaming + sports betting actually get
Per most tribal-state Class III compacts + NIGC MICS Part 543 + commercial-gaming state regs, casinos must surface problem-gambling resources. The AI (safety.ts rule 12 R16 extension) routes compulsive-gambling callers + family members to: National Council on Problem Gambling 1-800-522-4700 (24/7, free, confidential) + 1-800-GAMBLER (state-specific variations). If a caller mentions suicide ideation tied to gambling loss ('I lost the mortgage and I can't go home'), the AI routes BOTH 988 AND 1-800-522-4700 + pages the on-call responsible-gaming team. Hotline numbers in the no-translate list so a Spanish-language caller hears the actual dialable number.
Tribal sovereignty + IGRA Class III + NIGC posture
/privacy R16 expansion explicitly cites IGRA (25 USC §2701) + NIGC oversight (25 CFR Part 542/543) + tribal-state compacts + AML Title 31 casino CTR/SAR filing obligations + OFAC SDN-list screening for high-stakes wires. For IGRA Class III tribal-owned operations on sovereign trust land, jurisdiction over disputes about your data is preserved under tribal-court evidentiary privilege + AIRFA + ICRA + RFRA. State AG fishing for VIP-host or comp-program details from tribal casino: refused.
Indian-preference hiring (25 USC §472 + §450e(b))
Tribal casinos hire under federal Indian-preference law (25 USC §472 for BIA-administered + §450e(b) for tribally-administered + Morton v. Mancari 1974 SCOTUS framework). Callers asking about tribal-member-preference HR: 'I'm enrolled at Pueblo of Pojoaque — can I apply under Indian preference?' route to your HR coordinator with structured capture of: caller's enrollment status, CDIB (Certificate of Degree of Indian Blood) availability, tribal-citizenship documentation. Indian-preference verification is NOT discrimination; it's federal mandate. The AI knows this; doesn't apologize for it.
AML Title 31 casino CTR / SAR posture
Casinos with > $1M gross annual gaming revenue are 'financial institutions' under Bank Secrecy Act + must file Currency Transaction Reports (CTR) for transactions > $10K + Suspicious Activity Reports (SAR-C for casinos). The AI NEVER discusses specific high-stakes wire / cage credit / Title 31 SAR details to ANY caller without formal subpoena — same posture as MSB rule 21j. Federal felony exposure under 31 USC §5318(a) + 31 USC §5324 structuring. Cage-credit applicant inquiries route to your compliance officer.
VIP-host inquiries (comp / loyalty / suite / private-gaming-area): structured intake captures player ID + tier + game preferences (slots vs. table) + comp request. Responsible-gaming flag triggers: caller asks about self-exclusion / voluntary-ban / loss-limit-setting → pages your responsible-gaming team + offers 1-800-522-4700 referral. Self-exclusion lists are state + tribal-compact-mandated; the AI captures the request, never refuses, never minimizes.
PowWow + cultural-event intake (separate from gaming)
Tribal-casino resorts often host PowWow + cultural events + tribal museum + traditional-foods restaurant. The AI routes cultural-event ticket sales + PowWow vendor inquiries separately from gaming-floor calls. Cultural-event intake respects tribal protocols (NEVER confirms ceremonial-detail to outsider fishing per safety.ts rule 21i).
Our voice synthesis provider does NOT support Tewa, Tiwa, Towa, Keres, Zuni, Diné Bizaad / Navajo, or any Indigenous North American language. Tribal-member callers in those languages get English fallback. We disclose this on /languages BEFORE you sign up. Spanish (Mexican + Latin American) IS supported for the heavily-Hispanic neighbors of NM Pueblo casinos.
How it works for casinos + tribal gaming + sports betting
Problem-gambling crisis routing (rule 12 R16)
1-800-GAMBLER + NCPG 1-800-522-4700 in no-translate list. 988 + 1-800-522-4700 simultaneous referral for suicide-risk-tied-to-gambling. Pages your responsible-gaming team.
Cage-credit + Title 31 non-disclosure
AI never discusses specific high-stakes wire / cage credit / SAR-C details over the phone. Inquiries route to compliance officer with formal subpoena requirement for law-enforcement.
Tribal-court + NIGC compliance posture
/privacy R16 expansion: IGRA + NIGC + tribal-state compacts + tribal-court evidentiary privilege framed as primary jurisdiction.
Indian-preference HR intake
CDIB + tribal-enrollment verification structured intake for Indian-preference applicants. Morton v. Mancari framing.
Your dashboard
Here's what you wake up to.
Latest call · 9 min ago
$389
Maria Hernandez · Emergency leak repair
Tomorrow · 9:00 AM· 412 Oak St· with Carlos
“You're booked, Maria — Carlos will be there tomorrow at 9 with parts for a copper pinhole leak.”
From $107/mo (billed annually). No contract. Cancel anytime.
$129/mo if you go month-to-month. Three plans (Starter / Professional / Enterprise), voice cloning included with any active plan, BYO phone number. Most casinos + tribal gaming + sports betting start on Professional for multi-staff routing.
Does the AI route compulsive-gambling callers to the right hotline?
Yes. Safety.ts rule 12 R16 extension routes compulsive-gambling callers + family members to 1-800-522-4700 (National Council on Problem Gambling, 24/7, free, confidential) + 1-800-GAMBLER. If suicide-risk-tied-to-gambling, BOTH 988 AND 1-800-522-4700 are routed simultaneously. Hotline numbers in no-translate list.
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Tribal sovereignty + IGRA Class III posture in /privacy?
Yes (R16 expansion). /privacy cites IGRA (25 USC §2701) + NIGC oversight (25 CFR Part 542/543) + tribal-state compacts + tribal-court evidentiary privilege + AIRFA + ICRA + RFRA. State AG / opposing counsel demands route to your tribal-court counsel before any disclosure.
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Indian-preference HR — does the AI know it's federal mandate not discrimination?
Yes. Morton v. Mancari (1974 SCOTUS) framework + 25 USC §472 + §450e(b). The AI captures CDIB + tribal-enrollment for Indian-preference applicants without apologizing for the preference. Routes to your HR coordinator.
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AML Title 31 CTR / SAR-C posture for casino as financial institution?
Yes. Casinos > $1M gross annual gaming revenue are BSA financial institutions. The AI never discusses high-stakes wire / cage credit / SAR-C details over phone without formal subpoena. Same hard posture as MSB rule 21j for grocers offering Western Union. Federal felony exposure under 31 USC §5318(a) + §5324.
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Tewa / Pueblo language coverage?
Honest disclosure: Tewa / Tiwa / Towa / Keres / Zuni / Diné Bizaad / Navajo / Lakota / Cherokee / Apache / all Indigenous North American languages NOT supported by voice synthesis provider. Tribal-member callers in those languages get English fallback. Disclosed on /languages BEFORE you sign up.
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