“Thanks for calling Okoye Christian Home Daycare — are you a parent calling about pickup, enrollment, billing, or something else? If you're an inspector, please give your name + agency + a callback number so I can verify with the director.”
Built for the calls daycares + home childcare + after-school programs actually get
Pickup-authorization list + custody-order safety
The #1 daycare safety risk is unauthorized pickup. The AI captures: enrolled children + pickup-authorized adults (full name + relationship + ID-photo on file + secret password) + court-ordered restrictions (TRO, supervised-only, non-custodial-not-authorized). When a caller says 'I'm picking up Jenny today', the AI confirms the caller is on the authorized list (NEVER reveals the list to non-authorized callers — rule 21 third-party non-confirmation extends). If pickup is by a non-listed adult, the AI captures intent + IMMEDIATELY pages the director (regardless of after-hours). Safety.ts rule 21 + 21n custody-party non-confirmation layered.
Daycare staff are mandated reporters in every state (CAPTA), but the precise statutory scope varies. The AI (safety.ts rule 16 R16 extension) recognizes: NY Soc. Serv. Law §413 enumerates daycare staff; CA Penal Code §11165.7 broader; TX FC §261.101 makes EVERY person a reporter (universal). When a parent or other caller discloses child harm + asks 'please don't tell anyone' — the AI acknowledges fear but does NOT promise silence; verbatim quote captured for human review; Childhelp 1-800-422-4453 surfaced. Pages director regardless of after-hours rules.
Hostile CPS callers fishing for 'is the Okafor child enrolled?' / 'what time does Jenny arrive?' get categorical refusal (safety.ts rule 21a R14 + R16 named CPS investigators in hostile-attack list). Legitimate state-licensing inspectors (TX HHSC, CA CCLD, NY OCFS) get a formal-verification-callback flow: AI captures inspector name + badge + agency + callback number + calls director immediately. Never blind disclosure on cold inbound; never confirms enrollment without verification.
Igbo / Yoruba / Hausa pickup-grandparent language gap (honest)
For Nigerian-American daycares (Houston Heights, Atlanta, Hyattsville, NJ + similar Nigerian diaspora hubs), grandparents picking up may speak Igbo / Yoruba / Hausa as primary language. Our voice synthesis provider does NOT support these languages (R17 disclosure on /languages). Nigerian-English IS supported (Ngozi / Rho / Bill voices) and is the practical bridge for most Igbo-/Yoruba-accented English comprehension. Honest disclosure: monolingual Igbo / Yoruba / Hausa grandparents will hear English fallback. Same posture for other African-diaspora language gaps.
ICE crisis routing for mixed-status families
Safety.ts rule 11e R12 routes ICE / immigration arrest crises: NIJC 1-844-363-1423 + locator.ice.gov + urgent pages your director regardless of after-hours rules. Critical for daycares serving mixed-status immigrant families (Houston / LA / NYC / Chicago / Atlanta / Minneapolis Mexican / Salvadoran / Honduran / Guatemalan / Nigerian / Bangladeshi / Hmong / Karen / Somali families). Notification-blackout (rule 11j) for survivors who can't safely receive callbacks.
Christian-owned + Jewish + Muslim + Hindu + secular-owned daycares all face occasional hostile-religious harassment. R18 broadened safety.ts rule 11m to symmetric framing: Christian-owned business facing anti-Christian theological harassment ('you're brainwashing kids with Jesus') gets the SAME refusal as Hmong shaman facing anti-shaman harassment. The AI does not engage on theology, regardless of direction. Flags + ends call after one warning. Post-news-event surges (post-Tate-Florida-daycare-misinformation, post-anti-Christian-news, post-Hamas-Israel surge, etc.) handled.
Subsidy + state-program intake (CCAP, Head Start, Early Head Start, MA, TX, CA)
Captures: subsidy program (CCAP / state-Child-Care-Assistance, Head Start, Early Head Start, state-specific TANF / SNAP child-care credit, Title XX, military child-care subsidies), enrollment status, recertification date, sliding-scale brackets. Direct routes subsidy-coordinator calls to your billing flow.
How it works for daycares + home childcare + after-school programs
From $107/mo (billed annually). No contract. Cancel anytime.
$129/mo if you go month-to-month. Three plans (Starter / Professional / Enterprise), voice cloning included with any active plan, BYO phone number. Most daycares + home childcare + after-school programs start on Professional for multi-staff routing.
FAQ for daycares + home childcare + after-school programs
▸
Pickup-authorization safety — does the AI prevent unauthorized pickup?
Yes. Authorized-pickup list + secret password + custody-order restrictions captured to business_notes + checked on every pickup-claim call. Non-authorized adult attempting pickup = director paged immediately (regardless of after-hours). Safety.ts rule 21 + 21n (custody-party non-confirmation R17) layered.
▸
Mandated-reporter — what state am I held to?
Daycare staff are mandated reporters in every state (CAPTA). The AI (safety.ts rule 16 R16 extension) recognizes your state-specific statute: NY §413 enumerates daycare staff; CA §11165.7 broader; TX FC §261.101 universal. Document your state in business_notes. Child-harm disclosure routes to Childhelp 1-800-422-4453 + director-paged emergency.
▸
Hostile CPS caller fishing for enrollment info — what does the AI do?
Categorical refusal. Safety.ts rule 21a R14 + R16 named CPS investigators alongside hostile-state AG + parental-coercion + journalist fishing in the hostile-attack list. Legitimate state-licensing inspectors (TX HHSC, CA CCLD, NY OCFS) get formal-verification callback flow — never blind disclosure on cold inbound.
▸
I'm a Nigerian-American Christian daycare in Houston Heights — does the AI handle Igbo grandparents picking up?
Honestly — Igbo / Yoruba / Hausa are NOT supported by our voice synthesis provider. Nigerian-English IS supported (Ngozi / Rho / Bill voices) and is the practical bridge for most Igbo-/Yoruba-accented English comprehension. Monolingual Igbo / Yoruba / Hausa grandparents will hear English fallback. Disclosed on /languages BEFORE you sign up.
▸
Anti-Christian hostile callers attacking my Christian daycare — what does the AI do?
Safety.ts rule 11m R18 is SYMMETRIC: Christian-owned business facing anti-Christian theological harassment gets the same refusal as Hmong shaman facing anti-shaman harassment. AI does not engage on theology regardless of direction. Flags + ends call after one warning.
▸
CCAP + Head Start + state subsidy intake?
Yes. Subsidy program (CCAP / Head Start / Early Head Start / state-specific) + enrollment + recertification + sliding-scale captured. Subsidy-coordinator calls routed to your billing flow.
Set up your AI receptionist in 5 minutes
Pick your daycare services, hours, and voice. Your AI is answering test calls inside 10 minutes.