For cannabis dispensaries + marijuana retailers
Recreational + medical dispensaries (CO, CA, WA, OR, NY, IL, MA, MI, NV, MD, MO, NM, ME, RI, VT, AK, AZ, CT, DE, MN, NJ, OH, VA + medical-only states). Age-verified intake at 21+ adult-use / 18+ medical, interstate-shipping refusal (federal Schedule I), strain-availability + budtender-availability questions, robust safety rails on medical-advice + dosing inquiries.
What your callers hear
“Thanks for calling — what can I help with? If you're looking for hours, a specific strain, or to schedule something, I can help right now.”
Recreational cannabis: 21+ verified at the door (no skipping). Medical cannabis: 18+ with a valid medical-marijuana card from your state's program (varies by state — CO MED is 18+, FL MED is 21+ except for terminal patients). The AI captures the caller's framing (medical vs adult-use) + confirms your specific state's age requirement + the documentation they'll need at the door.
Federal Controlled Substances Act makes cannabis Schedule I — any interstate shipping is a federal crime. If a Texas caller asks "ship me an edible," the AI politely declines and explains the legal reason. Hard-coded per safety.ts; not bypassable by clever phrasing.
Caller asks about CBD dosing for anxiety / cannabis-warfarin interactions / which strain for their seizure disorder. The AI politely declines to give medical advice ("our budtenders can help you in person — but for medical questions please consult your healthcare provider") and offers to take a message. Federal regulatory + state-licensing risk if the AI ever gives dosing advice.
Cannabis dispensaries are routinely deplatformed by Stripe + every major card processor (federal banking law prohibits cannabis MRBs from standard merchant accounts). RingDispatch billing is via Stripe; if your dispensary account is deplatformed mid-month, your AI keeps working through the paid period. We are exploring alternative payment options (cannabis-friendly processors, ACH-by-check) — email if this is a current concern.
Your state's seed-to-sale tracking system (METRC in CO/MI/MD/MA/AK/CA/MO/NV/OK/OR/MT, BioTrack in WA/HI/NM, MJ Freeway in PA, others elsewhere) is your domain — the AI doesn't run METRC. But the AI knows to politely decline questions out of its scope ("I'm not connected to your METRC system — let me take a message for your manager") rather than guessing.
Most cannabis-dispensary calls are: "are you open?" / "do you have Blue Dream in stock?" / "is Lisa working today?" / "do you have an edibles deal?". The AI handles hours + strain-availability (from your knowledge base, not live POS) + budtender-availability (from your team config).
Post-10pm calls hitting dispensaries skew heavily toward drug-seekers + robocalls. The AI distinguishes legitimate next-day questions from "leftover product" requests + routes accordingly.
“You're booked, Maria — Carlos will be there tomorrow at 9 with parts for a copper pinhole leak.”
$129/mo if you go month-to-month. Three plans (Starter / Professional / Enterprise), voice cloning included with any active plan, BYO phone number. Most cannabis dispensaries + marijuana retailers start on Professional for multi-staff routing.
See pricing →No — categorically, never. Federal Controlled Substances Act makes cannabis Schedule I; interstate shipping is a federal crime. The AI politely declines and explains the legal reason. Hard-coded per safety.ts; cannot be overridden by knowledge-base configuration. This protects you from accidental federal exposure.
List your state's rules in your knowledge base (CO MED: 18+ with MMJ card; FL MED: 21+ except terminal; CA: 21+ REC, 18+ MED with card; etc.). The AI confirms requirements on the call + reminds caller to bring ID + MMJ card if applicable. If caller sounds underage but is requesting adult-use, the AI flags it + reiterates ID-at-door requirement. Never implies the verification can be skipped.
No — the AI declines all medical-advice requests including dosing, condition-specific recommendations, and drug-interaction questions. "Our budtenders can help you in person, but for medical questions please consult your healthcare provider" + takes a message if the caller wants a callback.
Honest disclosure: yes, this is a real risk for any cannabis-licensed business using Stripe (or any traditional payment processor). RingDispatch billing is via Stripe; if your account is deplatformed mid-month, the AI keeps working through your paid period. We're exploring cannabis-friendly payment processors (Bespoke Financial, Confia, Dama Financial, etc.) — email hello@ringdispatch.com if this risk is acute for your business.
Yes. Per-caller-language voice routing for Spanish (Mexican Eduardo + Argentinian Valeria + generic Latin Am Juan Carlos). Particularly relevant in CA / CO / WA / NV / NM with significant Latino dispensary clientele. Set the per-language voice in Settings — Spanish callers hear Spanish from call one.
Pick your dispensary services, hours, and voice. Your AI is answering test calls inside 10 minutes.
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