For elder care + home health agencies
Adult children calling about a parent newly diagnosed with dementia, post-hospital-discharge home-care setup, Medicaid-waiver eligibility, after-hours caregiver no-show coverage — every call answered with patience, captured with the right intake, and routed by urgency. Filipino, Spanish, Mandarin, Vietnamese caregiver-community languages all natively voiced.
What your callers hear
“Thanks for calling Sunrise Home Care. Take your time — tell me what's going on and who I'm helping today. Is this for yourself, a parent, a spouse, or someone else?”
An adult daughter calling because her father was just diagnosed with dementia is overwhelmed, scared, and may be at-work / on lunch break. The AI is system-prompted to slow down, never interrupt, ask one question at a time, and confirm what was heard. It captures: the relationship, the senior's name + age, the diagnosis or trigger event, the urgency (immediate vs planning), the location, insurance, decision-maker(s).
A family calls in panic because the contracted caregiver didn't show up for a 6am shift with their bedridden mother. This is operationally a crisis. The AI is system-prompted to identify it, page you immediately via SMS (urgent flag), and offer the caller a reassurance hold-message while you scramble. Distinguishes operational crisis from medical crisis (medical = 911 first).
Most US states have Medicaid HCBS (Home + Community-Based Services) waivers with state-specific names (e.g., NY Consumer Directed Personal Assistance, FL Long-Term Care, TX STAR+PLUS, CA IHSS). The AI doesn't pretend to be a benefits counselor — it captures the question, takes a message, and your intake coordinator calls back with the right state-specific guidance.
Filipino, Spanish, Mandarin, Vietnamese, Polish, Russian — caregivers AND clients in elder-care heavily skew toward these communities. The AI handles call intake in all of them with a native-sounding voice. Recruiting calls from caregivers also work in the caller's preferred language.
If a family calls and a loved one just died, the AI is system-prompted (safety.ts rule 11c) to drop the booking-flow tone, acknowledge directly + briefly, and take the message without trying to upsell or schedule. The recap email to you is flagged so you call back personally, not from a script.
Adult children, siblings, spouses, durable-POA holders — the AI captures who has decision authority and gets their callback number. Avoids the call-loop where the agency calls back, talks to a different family member, and re-starts intake.
Activities of Daily Living (bathing, toileting, dressing, transfer, feeding), cognitive status (dementia stage if known), mobility (walker, wheelchair, bed-bound), medication management, fall history, behavioral concerns (wandering, sundowning).
Caregiver-no-show + family-emergency-coverage calls page the on-call coordinator immediately. Reassurance hold-message buys you 10 minutes to find a backup.
Hospital discharge coordinators calling on behalf of a patient get a streamlined intake flow with the discharge date, hospital, attending physician, equipment needs (oxygen, hospital bed, lift), and target home-arrival window. Booking is provisional until the family confirms.
If you're a HIPAA-covered home-health agency, sign a BAA with us before processing PHI (email hello@ringdispatch.com — BAA flow is on roadmap, today's signing is email-based). The AI's intake captures only the minimum-necessary PHI for booking; full medical history is taken in your branded admin call, not the AI's intake call.
“You're booked, Maria — Carlos will be there tomorrow at 9 with parts for a copper pinhole leak.”
$129/mo if you go month-to-month. Three plans (Starter / Professional / Enterprise), voice cloning included with any active plan, BYO phone number. Most elder care + home health agencies start on Professional for multi-staff routing.
See pricing →No. The AI is system-prompted to slow down, ask one question at a time, and capture what the family needs — diagnosis, urgency, location, decision-maker, insurance — without pushing a sale. A human care coordinator calls you back the same day (or within 4 business hours if it's not urgent). The AI's job is to make sure your call doesn't fall through the cracks, not to close you on a contract.
The AI can't dispatch a caregiver itself — but it CAN page your on-call coordinator immediately with an urgent flag, capture the situation, and offer your family a reassurance hold-message ('We are paging the on-call coordinator now, you'll hear from a human within 10 minutes'). That's the operational crisis path. For an immediate medical emergency, the AI directs callers to 911 first.
Not in detail — and we'd rather the AI not pretend to be a benefits counselor. It captures the question, the state, the senior's current insurance status, and routes the call back to your intake coordinator who knows the right state-specific guidance (NY CDPAP, FL LTC, TX STAR+PLUS, CA IHSS, etc.).
Yes — 32 languages. In Settings → Voice per language, set the Tagalog/Filipino, Spanish, Mandarin, Vietnamese voices to native-sounding picks. Both client-family calls and caregiver-recruiting calls work in the caller's language.
If you're a HIPAA-covered home-health agency, we'll sign a BAA before you go live (email hello@ringdispatch.com — full BAA flow on roadmap, today's signing is email-based). The AI's intake is scoped to minimum-necessary PHI for booking; deep medical history happens in your branded admin call, not the AI's intake step. See /security for full posture.
Yes. The AI is system-prompted (safety.ts rule 11c) to recognize a recent loss, drop the booking-flow tone, acknowledge the loss directly + briefly, take a message without scheduling or upselling, and flag the call for personal owner callback. Death-care calls are never auto-replied with marketing follow-ups.
Pick your elder care services, hours, and voice. Your AI is answering test calls inside 10 minutes.
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