“Thanks for calling Lopez-Chen Fertility — we serve all family configurations and we never assume 'mom + dad.' What kind of fertility care brings you here today: IVF, IUI, egg-freezing, donor coordination, surrogacy, or something else?”
Built for the calls fertility clinics + IVF + reproductive endocrinology actually get
Alabama Supreme Court Feb 2024 ruling treated frozen embryos as 'extrauterine children'; Tennessee + Louisiana + Oklahoma + Mississippi have similar personhood pressure. The AI (safety.ts rule 11l R14 R17) treats embryo-disposition + cross-state-transfer + cross-state-IVF inquiries with abetting-liability protection: routes to JURISDICTIONALLY-PROTECTED resources (Center for Reproductive Rights, Reproductive Freedom for All, ACLU Reproductive Freedom Project, RESOLVE: The National Infertility Association). NEVER discusses cross-state embryo destruction / disposition on the phone. Capture inquiry + route to your reproductive-rights legal counsel.
Catholic / Evangelical / Muslim hostile callers attacking queer fertility, post-Pride-month surge, post-Hamas-Israel news cycle religious harassment, post-Dobbs / post-Alabama-IVF-ruling protest calls all routed through safety.ts rule 11m R18 (SYMMETRIC religious-harassment + R17 anti-LGBTQ+ surge). AI does not engage on theology / abortion debate / personhood debate; flags + ends after one warning. Pages compliance + counsel for repeat patterns.
HIPAA + identity non-confirmation + ASRM ethics
Standard HIPAA non-confirmation (rule 21a R14 + 21k R16 owner-bio). ASRM Ethics Committee guidelines for embryo disposition + donor anonymity + surrogacy-coordination + ethics-consults routed to your ethics committee. The AI never confirms a specific person is your patient, never volunteers care-type (IVF, donor-egg, gestational-carrier).
From $107/mo (billed annually). No contract. Cancel anytime.
$129/mo if you go month-to-month. Three plans (Starter / Professional / Enterprise), voice cloning included with any active plan, BYO phone number. Most fertility clinics + IVF + reproductive endocrinology start on Professional for multi-staff routing.
FAQ for fertility clinics + IVF + reproductive endocrinology
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We're a queer couple / trans + non-binary couple — does the AI handle our intake without misgendering us?
Yes. Two-mom + two-dad + non-binary parent + polyamorous configurations supported with gender-neutral language. Pronouns + chosen-name (safety.ts rule 10a) captured. Identity non-confirmation (rule 21a) protects you from hostile-state-AG / parental-coercion / opposing-counsel fishing. NEVER assumes 'mom + dad'; AI follows your lead on family description.
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Alabama IVF personhood ruling — does the AI handle cross-state embryo-disposition inquiries correctly?
Yes (safety.ts rule 11l R14 R17). Cross-state embryo-disposition + transfer inquiries trigger abetting-liability protection: AI routes to jurisdictionally-protected resources (Center for Reproductive Rights, RESOLVE, ACLU RFP, Repro Legal Helpline 1-844-868-2812). Never discusses destruction / disposition on the phone. Captures inquiry + routes to your reproductive-rights legal counsel.
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Catholic + Evangelical hostile callers attacking our queer fertility clinic — what does the AI do?
Safety.ts rule 11m R18 SYMMETRIC + R17 anti-LGBTQ+ surge protection. AI does not engage on theology / abortion / personhood debate. Flags + ends call after one warning. Surge patterns (post-Pride, post-Dobbs, post-Hamas-Israel news cycle, post-anti-trans-law) handled with shortened cutoffs + single-digest delivery.
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OHSS severe symptoms — does the AI route correctly?
Yes. Severe OHSS (rapid abdominal swelling, >10 lbs in 3 days, shortness of breath, severe pelvic pain) routes to 911 + on-call REI page. Ectopic pregnancy follows rule 11b OB-emergency routing. Failed transfer + pregnancy-loss follow-up uses trauma-informed posture (rule 11h).
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Will the AI quote our $25k IVF cycle price to a phone shopper?
No — never without owner-documented per-protocol quote. Fertility pricing is heavily case-by-case based on protocol + medication + embryology. The AI captures financial inquiries (insurance, Progyny / Carrot / Maven, grant programs, OOP) + routes to your financial coordinator. Honest disclosure: $15k-$50k+ typical cycle range.
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