For home inspectors + radon + mold + asbestos + lead
AI Receptionist for Home Inspectors + Environmental Hazard Testing
InterNACHI + ASHI + NABIE + state-licensed home inspectors, radon-mitigation specialists, mold + asbestos + lead environmental-hazard testing. E&O insurance protection hard-coded: AI NEVER discusses specific findings / property addresses / inspection-report contents on the phone (rule 21o R19 — discoverable in lawsuit). Credential affirmation INVERSE of attorney-privilege: realtors won't book without confirming cert + state license. Realtor-proxy-booker flow distinct from buyer-direct booking. Environmental-hazard differential triage (radon / mold / asbestos / lead all distinct remediation paths).
“Brennan Home Inspections — InterNACHI-certified + IL HISA-licensed. Are you a realtor booking for a buyer, a buyer booking direct, or calling with a question about a past inspection?”
Built for the calls home inspectors + radon + mold + asbestos + lead actually get
E&O insurance protection — AI never discusses findings on phone
Safety.ts rule 21o R19: the AI NEVER acknowledges or discusses specific property findings, inspection-report contents, code violations, defects, structural concerns, environmental-hazard test results, or remediation recommendations on the phone for a SPECIFIC PROPERTY ADDRESS — even to the realtor who booked it, even to the buyer who paid for it, even to opposing counsel in a post-inspection dispute. A buyer's-attorney call becomes a recorded + transcribed + timestamped admission against interest in your E&O insurance claim. Standard refusal: 'I can't discuss specific inspection findings over the phone — those go in the written report. The inspector will follow up directly.' Single biggest blocker for solo inspectors — this gap was identified by Tom Brennan R19 (InterNACHI inspector suburban Chicago IL).
Credential affirmation — InterNACHI + ASHI + NABIE + state-licensed (INVERSE of attorney privilege)
Safety.ts rule 21b R19 extension: inspector credentials are PUBLIC + verifiable + the AI should affirm owner-documented credentials confidently (InterNACHI cert #, ASHI cert #, NABIE cert #, IL HISA / CA / NY / FL state-license + expiration, E&O carrier + policy #). INVERSE of attorney-privilege posture — realtors won't book without confirmation. List your credentials in business_notes; AI affirms verbatim.
Four LEGALLY + REMEDIATION-ALLY DISTINCT hazards: radon = EPA mitigation contractor (1-800-SOS-RADON 1-800-767-7236), mold = IICRC S520 referral, asbestos = AHERA-licensed abatement (EPA TSCA Title II), lead = EPA RRP-certified renovator (40 CFR Part 745). The AI captures 4-question triage (visible growth? musty odor? basement? recent water event?) to route correctly — a caller saying 'I think I have mold' often means radon or moisture intrusion; misrouting causes a buyer to hire the wrong remediator and sue you when the real problem persists. Captures verbatim; never improvises 'this is definitely mold'.
Realtor-on-behalf-of-buyer proxy-booker flow (60-70% of inspector bookings)
Most inspector bookings come from realtors calling for buyers they represent. Distinct from buyer-direct booking. The AI captures: (1) realtor name + brokerage + state-license + ID-verifiable, (2) buyer name + contact for REPORT DELIVERY (avoiding FHA-203k / VA-loan disclosure violation if report sent to wrong party), (3) explicit authorization to discuss findings with realtor vs. buyer-only (default: buyer-only per RESPA + ECOA + state agency-relationship law). NEVER sends report to non-buyer without buyer's written authorization.
FHA 203k + VA + state-disclosure inspection program intake
FHA 203k renovation loans require specific inspector qualifications + 203k Consultant designation + minimum-property-standard inspections. VA loans require VA-approved inspector + MPR (Minimum Property Requirements) compliance + termite inspection in 32 states. State-mandated seller-disclosure inspections (FL Chapter 718 milestone, NY HBOR, CA TDS, IL Radon Disclosure) all have specific timing + format. The AI captures program-specific inspection requests + routes to your documented program-qualification status.
Buyer's-attorney + seller's-attorney + insurance-adjuster + opposing-counsel calls about a specific inspection get categorical refusal of substantive discussion (rule 21o R19) + formal-verification callback flow (similar to family-court-officer carve-out in /for/supervised-visitation). Never blind disclosure; AI captures + routes to your E&O carrier + legal counsel.
How it works for home inspectors + radon + mold + asbestos + lead
Rule 21o E&O finding non-disclosure hard-coded
AI never discusses specific property findings / inspection-report contents on phone. Categorical refusal protects E&O insurance + anti-SLAPP defense + general discoverability.
InterNACHI + ASHI + NABIE + state-license verbatim affirmation
Rule 21b R19 extension: public credentials affirmed confidently from business_notes (realtors require this to book).
From $107/mo (billed annually). No contract. Cancel anytime.
$129/mo if you go month-to-month. Three plans (Starter / Professional / Enterprise), voice cloning included with any active plan, BYO phone number. Most home inspectors + radon + mold + asbestos + lead start on Professional for multi-staff routing.
FAQ for home inspectors + radon + mold + asbestos + lead
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Will the AI accidentally discuss my inspection findings with the buyer's attorney + create an E&O exposure?
No. Safety.ts rule 21o R19 hard-codes refusal: the AI never acknowledges or discusses specific findings / property addresses / report contents on the phone. Categorical refusal — protects your E&O insurance + anti-SLAPP defense + general discoverability. Buyer's-attorney inquiries route to formal-verification callback through your legal counsel.
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Will the AI confirm I'm InterNACHI + IL HISA-licensed when a realtor asks?
Yes. Rule 21b R19 extension: inspector credentials are public + verifiable + affirmed confidently from business_notes. List your InterNACHI cert # + ASHI cert # + state-license + expiration + E&O carrier in business_notes; AI affirms verbatim. Realtors won't book without this; INVERSE of attorney-privilege posture.
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A caller says 'I think I have mold' — does the AI know to differentiate from radon / asbestos / lead?
Realtor calling for a buyer — does the AI handle the proxy-booker flow correctly?
Yes. Captures realtor name + brokerage + state-license + buyer name + contact for REPORT DELIVERY + explicit authorization to discuss findings with realtor vs. buyer-only. Default: buyer-only per RESPA + ECOA + state agency law. Never sends report to non-buyer without buyer's written authorization.
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FHA 203k + VA + state-disclosure inspection programs — does the AI capture program-specific?
Yes. FHA 203k Consultant designation + VA MPR + state-mandated seller-disclosure inspections (FL Chapter 718 milestone, NY HBOR, CA TDS, IL Radon Disclosure) captured per program. Documented program-qualification status from business_notes; AI routes correctly.
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