“Whitford ASL Interpreter Agency — are you booking for an institution (hospital, law firm, school) or as an individual Deaf client? Or are you reaching us via Sorenson VRS / ZVRS / Convo — please pause for a moment if so, I'm tuned for relay timing.”
Built for the calls ASL interpreter agencies + Deaf-services + language-services actually get
ADA Title III institutional booking vs individual-Deaf-client booking
Distinct intake flows: (a) hospital / law firm / school institution booking under ADA Title III accommodation obligation (institution pays, PO + invoicing, compliance-driven, IFSP / 504 / IEP context for schools, OCR Section 504 + ADA Title II for state institutions); (b) individual Deaf client self-booking (interpreter pool, scheduling, payment, accessibility-fund). The AI captures institutional details (PO #, billing department, ADA-coordinator contact) separately from individual-client intake.
Safety.ts rule 21b R18 extension: the AI NEVER affirms interpreter credentials (RID CSC / CI / CT, EIPA score, state CMI, NCRA RCT, NBCMI, CCHI) unless owner-documented per-interpreter in business_notes. Protects agency from hospital + court + school assuming 'the AI said the interpreter is certified' creates an agency admission. Documented credentials quoted verbatim; unlisted credentials = the agency does NOT certify.
Inbound calls through Sorenson VRS, ZVRS, Convo, or Purple gateways are interpreter-relayed (hearing caller → VRS interpreter → ASL to Deaf-client; AI on the inbound side talks to the interpreter, NOT the Deaf-client). 5-10 second interpreter relay turn pacing required. Safety.ts rule (R16 + R18 extension) tunes the AI's voice-activity detection for VRS-detected calls. If the caller is on Sorenson + says 'continuing' to signal mid-sign — the AI waits. Workaround until VAD-tune ships: configure 'VRS-pacing' mode in business_notes for agency-wide inbound.
Pro-tactile + Deaf-Blind support intake
Pro-tactile (PT) signing + tactile signing for Deaf-Blind clients (Usher Syndrome + congenital deaf-blind + late-onset combined sensory loss) is its own modality. The AI captures: client's communication preference (PT signing / tactile signing / haptics / Print on Palm), preferred interpreter (PT-trained / DeafBlind-experienced / both), accessibility setup (lighting, seating arrangement, support service provider needed). The AI knows DBIS (DeafBlind Interpreting Services) is distinct from standard ASL interpretation.
Black Deaf + Latino Deaf + Asian Deaf + Indigenous Deaf clients + Deaf LGBTQ+ + trans Deaf clients have specific cultural-competency intake needs (BASL — Black American Sign Language — is a distinct ASL dialect not formally recognized by RID; SignLanguage CultureFair interpreter matching matters). The AI captures intersectional identity respectfully; intersectional client requests routed to interpreters who match cultural-fit. Same for Deaf women + Deaf elders + Deaf youth specific needs.
Same RID/EIPA/CMI-equivalent posture for spoken-language interpreter agencies: CCHI (Certification Commission for Healthcare Interpreters) + NBCMI (National Board of Certification for Medical Interpreters) + NAJIT (National Association of Judiciary Interpreters and Translators) + ATA (American Translators Association) certification non-attestation. Pre-emergency-room / pre-court interpreter dispatch.
ASL is supported via interpreter-relay. Other signed languages are NOT supported as call languages + lack US interpreter-pool depth: Sudanese Sign Language (post-Darfur genocide + post-2023 RSF/SAF civil-war Deaf-refugee population), Auslan (Australian SL), BSL (British SL), LSF (Langue des Signes Française), Kenyan SL, LSM (Mexican SL — Lengua de Señas Mexicana), Ethiopian SL, Saudi SL, ISL (Israeli SL), Plains Indian SL (historical Indigenous SL, very limited current speakers). The AI (safety.ts rule 21p R20) captures the caller's preferred signed language honestly + routes to in-house non-ASL interpreter pool (if owner-documented) or written-channel intake. NEVER pretends a Sudanese-Deaf-refugee can communicate in ASL. Audit credit: Awad Mohammed Adam R20 (Deaf Darfuri-Sudanese refugee caseworker Phoenix AZ).
How it works for ASL interpreter agencies + Deaf-services + language-services
Institutional vs individual intake flows
ADA Title III institutional booking with PO + ADA-coordinator vs. individual-Deaf-client self-booking — distinct intake fields captured per caller class.
Certification non-attestation (rule 21b R18)
Hard-coded refusal to attest interpreter credentials unless documented per-interpreter in business_notes. Protects agency liability.
VRS / ZVRS / Convo / Purple pacing-aware mode
5-10 second interpreter-relay turn pacing handled. VRS-detected calls get extended-silence tolerance.
Pro-tactile + Deaf-Blind client intake
PT signing + tactile signing + haptic communication + Print on Palm modalities captured. DBIS interpreter matching.
Your dashboard
Here's what you wake up to.
Latest call · 9 min ago
$389
Maria Hernandez · Emergency leak repair
Tomorrow · 9:00 AM· 412 Oak St· with Carlos
“You're booked, Maria — Carlos will be there tomorrow at 9 with parts for a copper pinhole leak.”
From $107/mo (billed annually). No contract. Cancel anytime.
$129/mo if you go month-to-month. Three plans (Starter / Professional / Enterprise), voice cloning included with any active plan, BYO phone number. Most ASL interpreter agencies + Deaf-services + language-services start on Professional for multi-staff routing.
FAQ for ASL interpreter agencies + Deaf-services + language-services
▸
ADA Title III institution booking — does the AI know that's different from individual booking?
Yes. Distinct intake fields: hospital / law firm / school institutional bookings capture PO + billing department + ADA-coordinator + compliance context. Individual Deaf clients get interpreter-pool + scheduling + payment + accessibility-fund intake. The AI never confuses the two.
▸
Hospital caller assumes the dispatched interpreter is certified — am I liable?
No — the AI doesn't certify your interpreters. Safety.ts rule 21b R18 extension: AI NEVER affirms RID / EIPA / CMI / NCRA / NBCMI / CCHI credentials unless owner-documented per-interpreter in business_notes. Protects your agency from 'the AI said the interpreter is certified' admissions.
▸
Sorenson VRS / ZVRS / Convo calls — does the AI hang up early because of relay delays?
No. The AI is tuned for 5-10 second interpreter-relay turn pacing for VRS-detected calls. Configure 'VRS-pacing' mode in business_notes for agency-wide inbound. The interpreter signaling 'continuing' verbally is recognized as mid-sign.
▸
Pro-tactile + Deaf-Blind clients — does the AI handle these intakes?
Yes. Captures client's communication preference (PT signing / tactile signing / haptics / Print on Palm), preferred PT-trained / DeafBlind-experienced interpreter, accessibility setup (lighting, seating, support service provider). DBIS (DeafBlind Interpreting Services) is distinct from standard ASL interpretation.
▸
Black Deaf clients prefer BASL-fluent interpreters — does the AI match cultural-fit?
Yes. Intersectional Deaf identity (Black Deaf, Latino Deaf, Asian Deaf, Indigenous Deaf, Deaf LGBTQ+, trans Deaf) captured respectfully. BASL (Black American Sign Language) is a distinct dialect; cultural-fit interpreter matching requests routed to your dispatch coordinator.
Set up your AI receptionist in 5 minutes
Pick your interpreter agency services, hours, and voice. Your AI is answering test calls inside 10 minutes.