For oriental rug cleaning + restoration
Hand-knotted Persian, Turkish, Caucasian, and Tribal rugs — every quote call captures dimensions, knot density, origin, age, damage type, pickup window. Photo intake works. OFAC sanctions handled correctly so you don't get burned on a new-Iranian-origin import inquiry. Armenian + Farsi-context-aware intake for community customers.
What your callers hear
“Thanks for calling — tell me about the rug. Size, where it's from if you know, what's going on with it, and whether you want a clean, a repair, or an appraisal.”
Caller says 'I have a Persian rug that needs cleaning.' That's not enough to quote. The AI captures dimensions, knot density (KPSI), wool vs silk, foundation (cotton vs silk), origin (Tabriz / Kashan / Isfahan / Heriz / Bidjar / tribal), approximate age, damage (moth, water, pet, wear, tear), and pickup vs in-shop drop-off. Photo via MMS lands on the booking row.
If a caller asks 'can you import me a NEW Tabriz from Iran?', the AI knows to refuse — US OFAC sanctions (E.O. 13599) prohibit new Iranian-origin imports post-2018. Pre-1990 antique rugs are grandfathered and the AI explains the distinction correctly. This protects your business from facilitating a violation. See safety.ts rule 21c.
Insurance appraisals (for a claim), estate appraisals (for probate), and pre-purchase authentication are paid consults, not cleaning intake. The AI routes appraisal calls to a separate booking flow with the appropriate fee ($75-$250) and the right intake questions (provenance, prior appraisals, condition photos).
Oriental rug communities in the US are heavily Iranian-American, Armenian-American, Turkish-American, and Arab-American. The AI handles Farsi (Iranian Persian), Turkish, and Arabic natively. Honest gap: Armenian voice is NOT supported yet by our voice synthesis provider — Armenian callers will get English fallback. Tell us if this is your biggest community — email hello@ringdispatch.com and we'll prioritize the carrier ask.
Most rug cleaning is pickup-and-deliver. The AI captures the customer's address, schedules the pickup window (2-hour slots), and the delivery window 7-21 days later depending on the work. Texts a confirmation with both windows.
Dimensions (W x L), knot density, materials (wool / silk / cotton foundation), origin if known, approximate age, damage type + severity, MMS photos, pickup vs drop-off, target turnaround.
If a caller asks about NEW Iranian-origin imports (or Cuban, North Korean, Russian-origin sanctioned goods), the AI refuses + explains + offers compliant alternatives (pre-1990 antique restoration). Take_message + flags=['ofac_sanctioned_origin_requested'] alerts you to the call.
Quote your $4-$8/sq ft hand-wash, $12-$25/sq ft full restoration, $75 appraisal fee, $150 insurance-claim appraisal, moth-treatment surcharge, pickup-zone surcharges. The AI quotes a starting number on the call.
The AI never confirms a rug IS a genuine antique Tabriz or hand-knotted silk on a call — it captures the caller's claim verbatim and routes to your in-shop expert for verification. Prevents 'the AI said it was authentic' lawsuits. See safety.ts rule 21b.
“You're booked, Maria — Carlos will be there tomorrow at 9 with parts for a copper pinhole leak.”
$129/mo if you go month-to-month. Three plans (Starter / Professional / Enterprise), voice cloning included with any active plan, BYO phone number. Most oriental rug cleaning + restoration start on Professional for multi-staff routing.
See pricing →Yes — list your $4-$8/sq ft hand-wash, $12-$25/sq ft restoration, appraisal fees, and pickup-zone surcharges. The AI quotes a starting range live on the call for any caller who provides dimensions + service interest. The actual quote happens once your expert sees the rug; the AI sets honest expectations.
No. The AI is system-prompted (safety.ts rule 21c) to refuse new Iranian-origin import facilitation under E.O. 13599, and to distinguish pre-1990 antiques (grandfathered) from new imports (prohibited). The caller gets a clear explanation + offer of compliant alternatives. The call is flagged so you can review.
Farsi, Turkish, and Arabic — yes, with native-sounding voices in the language selector. Armenian — NOT YET; our voice synthesis provider doesn't support it. Armenian callers will get an English fallback or whichever language they switch to. We're tracking carrier-side ETA; tell us if Armenian is your biggest community and we'll push for it.
Yes. Insurance appraisals get a separate booking flow with the appropriate fee ($75-$250) and the right intake (carrier, claim number, prior appraisals, photos of damage). The AI never quotes an appraised value on the call — that's your expert's job once the rug is in-shop.
Yes. The Farsi voice in the picker is native-sounding. The intake script is culturally neutral but respects Persian conventions (greeting forms, family-name use, refusing to disparage origin). We've audited this with a Persian-American rug-cleaning business owner specifically.
Pick your oriental rug cleaning services, hours, and voice. Your AI is answering test calls inside 10 minutes.
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