“Thanks for calling Long's Peer Recovery — I'm a CCAR-trained certified Peer Recovery Specialist with 12 years in recovery myself. I can offer peer-support + recovery-coaching but NOT clinical counseling. How can I help today — yourself, a family member, post-Narcan follow-up, or something else?”
Built for the calls peer recovery specialists + certified peers + harm reduction actually get
Active overdose + Narcan revival has a 24-72 hour HIGH-RE-USE-RISK window where the survivor is at peak vulnerability + the peer-recovery / family / on-call coach is most needed. Triggers: 'my partner got Narcanned last night', 'they used again 6 hours after the Narcan', 'I'm scared they're going to use again', 'the hospital discharged them and they have nowhere to go', PAWS (Post-Acute Withdrawal Syndrome) symptoms. The AI acknowledges urgency + offers immediate peer-line connection (NOT take-a-message) + connects to SAMHSA 1-800-662-HELP (4357) + 988 if active self-harm + offers Narcan-availability check (NEXT distro, naloxoneforall.org) + pages on-call peer-recovery-specialist regardless of after-hours rules.
Certified Peer Recovery Specialists are NOT licensed counselors. UPL distinction: certified peers can offer peer-support + lived-experience-sharing + recovery-coaching + resource-connection. Peers CANNOT offer clinical diagnosis, treatment-planning, psychotherapy, or medication recommendations. The AI never books certified peers for clinical-counseling intake — routes those to licensed providers per state. State scope-of-practice varies (NY OASAS-CPRS, CA CCAPP, MA BSAS, TX DSHS-PRSS, etc.).
Vietnamese-American + Korean-American + Chinese-American + South-Asian-American elder family members may call under coded language ('my nephew has a problem', 'my son is going through something', 'we need help but quietly') where naming addiction directly violates family-honor + filial-piety norms. The AI captures coded language with respect — does NOT push direct naming, does NOT use shame-language, does NOT impose Western-disclosure expectations. Vietnamese voice (Hien / Thanh Southern-Saigon / MC Anh Đức Northern), Korean (JiYoung / Taemin / Hyun Bin), Mandarin (Sage / Amy / LiuPing) per-language voice routing.
Many peer-recovery specialists are publicly OUT in their recovery — their lived-experience IS their professional credibility. Rule 21k R16 default-private becomes a LIABILITY for publicly-OUT recovery peers. R22 added opt-in toggle: 'recovery_history_publicly_out=true, narrative=12-years-in-recovery-from-heroin-and-meth' in business_notes lets the AI confidently volunteer the documented narrative to legitimate inquirers (other peers, prospective clients, journalists writing positive coverage). Without the toggle, default-private applies.
Many peer-recovery specialists are harm-reduction-aligned (NHRC, Drug Policy Alliance, RAP Project) + MAT-supportive (buprenorphine, methadone, naltrexone all valid recovery paths). Distinct from abstinence-only 12-Step-exclusive approach. The AI captures the caller's recovery-pathway preference (12-Step / MAT / harm-reduction / SMART Recovery / Refuge Recovery / RIA / All Recovery) without imposing dogma. Cross-link to /for/sober-living R10 for residential housing + /for/legal-aid R16 for incarcerated-person family-support letter-writing.
From $107/mo (billed annually). No contract. Cancel anytime.
$129/mo if you go month-to-month. Three plans (Starter / Professional / Enterprise), voice cloning included with any active plan, BYO phone number. Most peer recovery specialists + certified peers + harm reduction start on Professional for multi-staff routing.
Can the AI book me for an actual counseling session with the peer specialist?
No — that's UPL exposure. Certified peers are NOT licensed counselors. AI offers peer-support + lived-experience-sharing + recovery-coaching + resource-connection. For clinical counseling, AI routes to licensed providers per your state. State scope-of-practice varies (NY OASAS-CPRS, CA CCAPP, MA BSAS, TX DSHS-PRSS).
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My Vietnamese-American family member is going through something — does the AI handle coded language?
Yes. The AI captures coded language ('my nephew has a problem', 'my son needs help but quietly') with respect — does NOT push direct naming + does NOT use shame-language + does NOT impose Western-disclosure expectations. Vietnamese voice routing for Vietnamese-speaking elders.
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I'm publicly OUT about my 12-year recovery — can the AI confirm that to inquirers?
Yes (with opt-in toggle). Rule 21k R22 opt-in: configure 'recovery_history_publicly_out=true, narrative=12-years-in-recovery-from-heroin-and-meth' in business_notes; AI confidently volunteers documented narrative to legitimate inquirers (other peers, prospective clients, journalists writing positive coverage). Without toggle, default-private applies.
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Harm-reduction-aligned vs abstinence-only — does the AI impose a recovery dogma?
No. The AI captures the caller's recovery-pathway preference (12-Step / MAT / harm-reduction / SMART Recovery / Refuge Recovery / RIA / All Recovery) without imposing. MAT (buprenorphine, methadone, naltrexone) supportive. Cross-link to /for/sober-living R10 for residential + /for/legal-aid R16 for incarcerated-family letter-writing.
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