“Thanks for calling Prison Reform Now NYC. Are you a family member of someone incarcerated, a donor or volunteer, a returning-citizen looking for reentry support, or calling for legal-aid referral? If you're hearing this from a Securus or Global Tel*Link prison-phone-system prerecorded prompt, we'll accept the call automatically — go ahead.”
Built for the calls prison reform + bail-fund + carceral advocacy + reentry support actually get
Incarcerated callers reach you through Securus / Global Tel*Link / ViaPath / Pay Tel / ICSolutions collect-call systems with prerecorded prompts ('This call is from an inmate at [facility name]. Press 5 to accept, 7 to decline.'). The AI (safety.ts rule 21q R20) recognizes prison-phone-system prerecorded-prompt DTMF prefixes, executes accept-call DTMF (typically press 5) per owner's 'auto-accept incarcerated calls = on' config in business_notes, does NOT use slow-speech mode unless caller requests it (incarcerated callers face 5-15 minute call-time limits + per-minute charging $0.21-$1.50/min). Native DTMF auto-accept integration on roadmap; today's owners configure 'press-5-to-accept' toggle.
Hostile NYPD / DOC / corrections-officer + pro-incarceration callers fishing for 'who funds your org?' / 'is [doxxing-target] on your board?' get categorical refusal (rule 14a R14). Standard response: 'I can't share information about the people who support our organization.' Critical for carceral-advocacy + abolition orgs facing hostile-law-enforcement + Libs-of-TikTok-style doxxing campaigns. Owner-bio non-disclosure (rule 21k R16) protects Yusra herself if she's a returning citizen (carceral history + Black + Muslim identity all protected from hostile callers).
ICE-detainer-in-jail / ICE-at-Rikers / ICE-in-DOC-custody routing (rule 11e R20)
Family-member callers reporting 'my husband is at Rikers and ICE put a detainer on him' / 'they're going to deport my son when he finishes his sentence' get rule 11e R20 extension routing: NIJC 1-844-363-1423 + locator.ice.gov + on-call attorney + specific NYC referrals: Mayor's Office of Immigrant Affairs (MOIA) Action NYC 1-800-354-0365, ACLU + Make the Road NY 1-718-565-8500, Vera Institute, NYIFUP (NY Immigrant Family Unity Project free defense). State-specific equivalents in business_notes. ICE-detainer-in-custody requires different legal response than street ICE arrest.
Bail-fund donation + commissary-fundraising flow (distinct from booking-deposit)
Bail-fund donations (PCI-compliant fundraising flow distinct from booking-deposits for hair salons), incarcerated-person commissary fundraising via JPay / AccessCorrections / Western Union prison-money-transfer / GTL ConnectNetwork, letter-writing-volunteer onboarding for incarcerated-LGBTQ+ support. The AI captures donor-intent + amount + memorial-name (for memorial donations) + recurring-vs-one-time + tax-deductibility status. Trust-account top-ups to incarcerated person captured separately with their facility + booking number.
Hostile callers attacking abolition + bail-fund + prison-reform work get rule 11m R18 symmetric (anti-leftist / anti-abolition theological harassment is structurally the same as anti-Christian / anti-Muslim — AI doesn't engage on debate, takes message, ends call). Caller blocklist for repeated harassers. Single-digest delivery for surge patterns. Bomb-threat / swatting routed to local PD + venue-management urgent paging.
How it works for prison reform + bail-fund + carceral advocacy + reentry support
From $107/mo (billed annually). No contract. Cancel anytime.
$129/mo if you go month-to-month. Three plans (Starter / Professional / Enterprise), voice cloning included with any active plan, BYO phone number. Most prison reform + bail-fund + carceral advocacy + reentry support start on Professional for multi-staff routing.
FAQ for prison reform + bail-fund + carceral advocacy + reentry support
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Securus / GTL / ViaPath collect calls from incarcerated people — does the AI accept them?
Yes. Safety.ts rule 21q R20 recognizes prison-phone-system prerecorded-prompt DTMF prefixes and executes accept-call DTMF (press 5 typical) per your 'auto-accept incarcerated calls = on' config in business_notes. Does NOT rush the call with slow-speech-mode (incarcerated callers face 5-15 minute time limits + per-minute charging $0.21-$1.50/min). Captures: incarcerated person's name + facility + booking # + nature of inquiry.
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NYPD / corrections-officer fishing for donor list — what does the AI do?
Refused. Safety.ts rule 14a R14: 'I can't share information about the people who support our organization.' Critical for abolition + bail-fund orgs facing hostile-law-enforcement doxxing campaigns. Owner-bio non-disclosure (rule 21k R16) protects you if you're a returning citizen.
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ICE detainer on my husband at Rikers — does the AI route correctly?
Yes. Safety.ts rule 11e R20 extension: NIJC 1-844-363-1423 + locator.ice.gov + on-call attorney + NYC-specific referrals (Mayor's Office of Immigrant Affairs Action NYC 1-800-354-0365, Make the Road NY 1-718-565-8500, Vera, NYIFUP). ICE-detainer-in-custody requires different legal response than street ICE arrest. State-specific referrals in business_notes.
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Bail-fund donations + commissary fundraising — separate flows from regular booking-deposits?
Yes. PCI-compliant fundraising donation intake (donor-intent + amount + recurring + tax-deductibility) + incarcerated-person trust-account top-up (JPay / AccessCorrections / GTL ConnectNetwork / Western Union prison-money-transfer with facility + booking #) captured separately from booking-deposits.
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I'm a returning citizen running this org — does the AI protect my carceral history?
Yes. Safety.ts rule 21k R16 owner-bio non-disclosure: hostile callers asking 'I heard the director was in prison — is that true?' get categorical refusal: 'I don't share information about the owner's personal life.' Same protection for Black + Muslim + immigrant + addiction-recovery + abuse-survivor identity history.
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