For refugee + asylum + immigrant resettlement services
AI Receptionist for Refugee + Asylum + Immigrant Resettlement
Frantic family member at midnight because a relative was just detained, ESL caller trying to schedule a benefits appointment, Afghan SIV family arriving at the airport at 11pm with nowhere to sleep — every call captured with trauma-informed intake, routed to NIJC (1-844-363-1423) for ICE crisis, and paged urgently to your team. Honest about language gaps: Somali, Amharic, Tigrinya, Karen, Karenni, Dari, Pashto, Burmese, Hmong, and most refugee-corridor languages are NOT supported as native voices yet.
Frantic spouse calls at 2am: husband was just taken by ICE. The AI (safety.ts rule 11e) STOPS normal intake, hands the caller National Immigrant Justice Center 1-844-363-1423 (24/7, free, multilingual), points to ICE detainee locator (locator.ice.gov by full legal name + country of birth + A-number if known), and urgent-pages your on-call team REGARDLESS of after-hours rules. NEVER gives legal advice (unauthorized practice of law) — routes to NIJC + your on-call attorney. Regional context: MN detainees often go to Sherburne / Kandiyohi (MN), then Dodge / Chippewa (WI) or Linn County (IA). Owner-configurable regional facility names in business_notes.
Trauma-informed intake — never probe, never echo, allow silence
Many callers are SGBV survivors, torture survivors, war survivors, CSA survivors, asylum-seekers from violence. The AI (safety.ts rule 11h) NEVER probes for trauma detail, NEVER echoes triggering language back verbatim, allows long silences (no 'are you still there?' inside the first 12 seconds), uses grounding-friendly language, never promises outcomes ('everything will be okay'), and captures with empathy so you follow up with care. This is HOW the AI behaves across crisis routings, not a replacement for them.
Language gaps disclosed honestly — Horn of Africa + SE Asia + Afghan SIV
Our voice synthesis provider does NOT support: Somali, Amharic, Tigrinya, Karen, Karenni, Dari, Pashto, Burmese, Hmong, Cantonese, Vlax / Romanichal Romani, Sudanese / Yemeni / Maghrebi Arabic dialects, Tlingit / Haida / Tsimshian, Lakota / Diné Bizaad. Callers in these languages get English fallback. We disclose this BEFORE you pay (on /languages + LanguagePicker) — selective honesty (naming Hmong but not Somali) loses community trust. If your community is heavily one of the above, email hello@ringdispatch.com before signing up.
TANF / SNAP / SSI / WIC / Medicaid / Section 8 / EAD / I-130 / I-485 / I-589 / I-765 / I-821D / U-visa / T-visa — the AI knows these as NOUNS the caller may use, captures them as structured fields (language + county + form number + A-number + question), and routes to your caseworker. NEVER advises ('you should apply for…') — that's UPL. Caller gets a callback in their language from a human.
Survivors of HBV (Iranian, Afghan, South Asian, MENA, Somali community) often share phones with the person posing the threat. If the caller says 'don't call me back, I'll call you' / 'don't text confirmations' / 'my family monitors my calls', the AI (safety.ts rule 11j) sets notification_blackout=true: never initiates outbound calls / SMS / voicemails to that number, flags the booking so you reach the survivor via a SAFE channel they specified. Life-or-death.
Airport-arrival + mid-year-school-enrollment urgent flag
Afghan SIV family arrives at MSP at 11pm, apartment isn't ready — urgent flag, pages you tonight. Refugee kid enrolling at a Minneapolis Public School mid-year — captured with language + age + last-school + IEP-status (if any) for your education-liaison.
How it works for refugee + asylum + immigrant resettlement services
Trauma-informed intake posture across the whole call
No probing for trauma detail. No echoing triggering language. Long silences allowed. Grounding-friendly language ('you don't have to tell me more right now'). Never promises outcomes. Captures with empathy in the summary so you follow up with care, not script.
ICE crisis routing with regional facility awareness
NIJC 1-844-363-1423 + locator.ice.gov + regional facility names (Sherburne, Kandiyohi, Dodge, Chippewa, Linn — configurable per state in business_notes) + urgent SMS page to your on-call team.
Multilingual coverage with honest gap disclosure
32 native voices including Spanish, Arabic (Egyptian / MSA), Mandarin, Vietnamese, Russian, Polish, Ukrainian. NOT supported: Somali, Amharic, Tigrinya, Karen, Karenni, Dari, Pashto, Burmese, Hmong, and most Horn-of-Africa + SE-Asian + Afghan languages. Disclosed pre-purchase on /languages.
Notification-blackout for HBV + closeted-survivor safety
Per-booking notification_blackout=true flag suppresses ALL outbound communications to the caller's number — no callbacks, no SMS, no voicemails. Survivor reaches you via SAFE channel they specified (alternate cell, email, in-person).
Your dashboard
Here's what you wake up to.
Latest call · 9 min ago
$389
Maria Hernandez · Emergency leak repair
Tomorrow · 9:00 AM· 412 Oak St· with Carlos
“You're booked, Maria — Carlos will be there tomorrow at 9 with parts for a copper pinhole leak.”
From $107/mo (billed annually). No contract. Cancel anytime.
$129/mo if you go month-to-month. Three plans (Starter / Professional / Enterprise), voice cloning included with any active plan, BYO phone number. Most refugee + asylum + immigrant resettlement services start on Professional for multi-staff routing.
FAQ for refugee + asylum + immigrant resettlement services
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Does the AI support Somali / Amharic / Tigrinya / Karen / Dari / Pashto / Burmese?
Honestly — NO. Our voice synthesis provider does not yet support any of these languages. Callers will get English fallback or whichever supported language they speak in addition. We disclose this on /languages BEFORE you pay. Spanish, Arabic (Egyptian / MSA), Russian, Polish, Ukrainian ARE supported natively. If your community is heavily Horn-of-Africa / SE-Asian / Afghan, email hello@ringdispatch.com before signing up — we'd rather lose your business than have you discover the gap after paying.
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Will the AI re-traumatize a torture survivor by probing for trauma detail?
No. Safety.ts rule 11h locks in trauma-informed posture: the AI NEVER probes 'tell me more about what happened' / 'when did the assault occur' etc. Captures what the caller volunteers, never echoes triggering language verbatim, allows long silences, uses grounding-friendly framing. This is hard-coded behavior across all refugee-services + DV + asylum intakes.
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ICE just took my husband — what does the AI tell me?
Safety.ts rule 11e routes the call immediately: hands you NIJC 1-844-363-1423 (24/7, free, multilingual), points to locator.ice.gov to find your husband by full legal name + country of birth + A-number, and urgent-pages your caseworker tonight regardless of after-hours rules. NEVER advises on legal options (unauthorized practice of law) — only routes to NIJC + your on-call attorney.
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My family monitors my phone — can the AI not call me back / not text me?
Yes. Tell the AI on the call ('don't call me back' / 'don't text confirmations' / 'my family monitors my calls') and it sets notification_blackout=true on the booking. The AI will never initiate outbound calls / SMS / voicemails to that number. You contact us through a SAFE channel you specified (alternate cell, email, in-person). Safety.ts rule 11j — same posture for HBV survivors, closeted LGBTQ+ minors, DV survivors, trafficking survivors.
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Will the AI give my client legal advice on their I-485 / I-589 / asylum case?
No — that's unauthorized practice of law. The AI knows the form numbers as NOUNS the caller may use, captures them as structured fields, and routes to your caseworker / attorney for callback in the caller's language. Never advises 'you should apply for…'
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