For sober-living homes + recovery residences
6-bed sober homes, halfway houses, recovery residences, IOP intake lines. 42 CFR Part 2 protections built into the AI's identity-non-confirmation rule, naloxone / Narcan emergency scripts, compassionate family-in-crisis intake, parole-officer attendance confirmation when contractually required.
What your callers hear
“Thanks for calling — to be clear, I can't share details about specific residents or the care they receive. If you're calling about an emergency, please call 911 right now. If you're seeking placement or have a non-urgent question, I can help.”
Family member calls: "my son just used and he's not breathing." The AI immediately routes them to 911, gives the rescue-breathing + second-Narcan-dose-at-2-min script, then pages your on-call recovery coach. Per safety.ts rule 11a — never "we'll call you back" on an active OD.
SUD treatment records get the strictest federal privacy protection (42 CFR Part 2, separate from HIPAA). The AI is hard-coded to never confirm a resident's identity OR their care-type to ANY caller (including family, parole officers, insurance, journalists). Parole-officer verification is configurable per state-specific contract obligations.
Family member calls panicked: "my daughter has been gone 3 days, I think she relapsed." The AI listens, captures the details (without confirming whether daughter is/was a resident), and pages the recovery coach. No yes-and on the daughter's status. No interrogation of the family.
Active relapse with substances in use = emergency. Post-Acute Withdrawal Syndrome (insomnia, anhedonia, cravings 6-18 months post-quit) = take-a-message for the recovery coach. The AI distinguishes — relapse triggers an immediate page, PAWS goes on the normal callback queue.
In Settings → Privacy, toggle 42 CFR Part 2 mode (separate from HIPAA, often layered with it). This locks down identity + care-type confirmation, extends retention to 6 years per 42 CFR Part 2 §2.11, and surfaces the Part 2 BAA-equivalent agreement.
Active OD callers get 911 + rescue breathing + second-Narcan-at-2-min guidance + recovery-coach SMS page — bypassing after-hours rules. The script is hard-coded; the recovery coach gets pinged regardless.
Many sober-living homes have state contracts requiring resident attendance confirmation to court-mandated officers. By default the AI refuses (safety rule 21). With Settings → Privacy → 'court-mandated attendance confirmation' toggled on for specific officers, the AI confirms attendance to verified officers and logs every confirmation in the audit trail.
“You're booked, Maria — Carlos will be there tomorrow at 9 with parts for a copper pinhole leak.”
$129/mo if you go month-to-month. Three plans (Starter / Professional / Enterprise), voice cloning included with any active plan, BYO phone number. Most sober-living homes + recovery residences start on Professional for multi-staff routing.
See pricing →We support Part 2 mode via a separate toggle in Settings → Privacy (in addition to or instead of HIPAA mode). Part 2 mode extends retention to 6 years per §2.11, hard-locks identity + care-type confirmation, and requires a Part 2-qualified service agreement before going live. Email hello@ringdispatch.com to request the Part 2 service agreement — same process as the HIPAA BAA. Honest disclosure: we are not a Part 2-certified covered entity; we are a sub-processor operating under your Part 2 program's authority. The buyer is the Part 2 covered entity, not us.
The AI bypasses the booking flow and routes them to 911 immediately, gives basic naloxone + rescue-breathing guidance per the protocol, then pages your on-call recovery coach via SMS — regardless of after-hours rules. The transcript is flagged as 'active opioid overdose' on your dashboard. See safety.ts rule 11a for the exact script.
Configurable. By default the AI refuses (per identity-non-confirmation rule 21). In Settings → Privacy → 'court-mandated attendance confirmation', you can list the specific officers authorized to verify attendance (typically by direct phone + officer-name match). The AI confirms only to verified officers + logs every confirmation. This is for sober-living facilities with state contracts requiring attendance verification; if your contract doesn't require it, leave the toggle off.
PAWS symptoms (insomnia, anhedonia, mood swings, cravings 6-18 months post-quit) are taken-message-for-recovery-coach, not emergency. Active relapse with substances in use = emergency message + immediate coach page. Distinguishing language: caller says "used yesterday / since Wednesday / since last week" = relapse-active, urgency=emergency. Caller says "thinking about using / craving badly / can't sleep / feeling depressed" = PAWS, urgency=standard.
Yes. Pick Eduardo (Mexican Spanish male) or Valeria (Latin American Spanish female) as the per-language voice in Settings. Spanish-speaking callers hear Spanish from call one. Per-caller-language voice routing means a Spanish-speaking family member hears Spanish while an English-speaking parole officer hears your English voice — same business, language-matched.
Pick your sober-living services, hours, and voice. Your AI is answering test calls inside 10 minutes.
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