“Pham Family Services — supervised visitation + custody exchange. How can I help today? Are you a parent calling about a scheduled visit, an attorney, a court representative, or someone else?”
Built for the calls supervised visitation + custody exchange + family-court services actually get
Classic attack: hostile co-parent calls asking 'when does Jenny pick up the kids?' / 'what time is my ex dropping off Tuesday?' / 'is my ex bringing them to the exchange?'. The AI (safety.ts rule 21n R17) refuses categorically: 'I don't share scheduling or location details about other parties in custody matters. If you have a question about the parenting-time order, please contact your attorney or the court.' NEVER confirms / denies / hints at the other parent's schedule — even when both parents are legitimate clients of the same exchange service.
When parent A is protected against parent B (TRO / DV-restraining-order in place), the survivor's location / schedule MUST be concealed from the abuser-as-also-court-ordered-client. Safety.ts rule 11j notification_blackout on survivor's number + rule 21n location non-disclosure about survivor. Differential disclosure by named party — the abuser gets generic exchange protocol info, NEVER the survivor's scheduled drop-off / pickup window. Life-safety critical.
Court-order documentation intake
Captures parenting plan, Stipulation + Order, TRO + DV-restraining-order, supervised-visit terms (supervised vs. monitored vs. therapeutic vs. neutral exchange), frequency + duration + location + transportation, judge's name + case number + jurisdiction. Documentation stored with HIPAA-equivalent + court-record encryption.
Judges' chambers / court clerks / family-court mediators / appointed attorneys + GALs (Guardians Ad Litem) get a distinct caller class with FORMAL-VERIFICATION path: callback to chambers number on file, NOT blind disclosure on phone. CPS / DCFS compliance-check calls also get separate authenticated-callback flow. The AI never blindly confirms case details on cold inbound from claimed-court-officer.
Court-mandated paid-supervision intake
Captures: caller's parent role (custodial vs. non-custodial vs. visiting), specific court order, frequency (weekly / bi-weekly / monthly / holiday), session length, supervisor type (LCSW / LMFT / trained-monitor / community-supervisor), report-to-court requirements, fee structure ($X/hour, sliding-scale, public-funded), accessibility needs (interpreter, accessibility, child-care for other siblings).
From $107/mo (billed annually). No contract. Cancel anytime.
$129/mo if you go month-to-month. Three plans (Starter / Professional / Enterprise), voice cloning included with any active plan, BYO phone number. Most supervised visitation + custody exchange + family-court services start on Professional for multi-staff routing.
FAQ for supervised visitation + custody exchange + family-court services
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A hostile co-parent calls asking when my ex is picking up the kids — what does the AI do?
Refuses categorically. Safety.ts rule 21n R17 hard-codes refusal: 'I don't share scheduling or location details about other parties in custody matters. If you have a question about the parenting-time order, please contact your attorney or the court.' NEVER confirms, denies, or hints — even when both parents are clients of the same exchange.
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A DV-survivor parent's safety must be protected from an abuser-as-also-client — does the AI handle this?
Yes. Safety.ts rule 11j notification_blackout on survivor's number + rule 21n location non-disclosure about survivor. Differential disclosure by named party: abuser gets generic exchange protocol info, NEVER survivor's scheduled drop-off / pickup window. Life-safety critical.
Yes. Family-court officers (judges, clerks, mediators, appointed attorneys, GALs) get formal-verification path: callback to chambers number on file, never blind disclosure on cold inbound. CPS / DCFS compliance-check calls also get separate authenticated-callback flow.
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What court-order documentation does the AI capture on intake?
Parenting plan, Stipulation + Order, TRO + DV-restraining-order, supervised-visit type (supervised vs. monitored vs. therapeutic vs. neutral exchange), frequency + duration + location + transportation, judge's name + case number + jurisdiction. Stored with HIPAA-equivalent + court-record encryption.