“Thanks for calling Whitehorse Trucking. I'm Curtis's AI assistant. Are you calling about a load, an ELD issue, an HOS question, or something with the carrier?”
Built for the calls owner-operator + fleet trucking actually get
FMCSA HOS-coercion via AI is a federal felony (rule 21r R23)
Dispatcher demanding you drive past 11/14/70 limits + AI helpfully agreeing = 49 USC §31132 + criminal penalties under §32708 exposure for the carrier. Safety.ts rule 21r R23 means RingDispatch NEVER advises driving past HOS limits + NEVER edits ELD logs to cover dispatcher pressure. Coercion gets routed to FMCSA driver-harassment hotline 1-888-DOT-SAFT (1-888-368-7238) + the carrier's safety-director. This is launch-blocker protection for owner-operators + fleet drivers.
When your ELD goes into malfunction mode + diagnostic light is on, FMCSA gives you 8 days on paper logs as long as you report to the carrier. AI captures the ELD-malfunction with carrier notification + ETA + workaround logs. NOT a falsification flow — a federal-compliance flow.
DOT scale-inspection live capture
Inspector at the scale + you need help calling the carrier's safety-team: AI captures inspection-report-number + officer-badge + scale-location + violation-class for follow-up. Does NOT advise compliance-evasion. Does NOT engage on inspector-pushback.
Detention-pay claims (>2hr shipper/receiver wait)
Driver stuck at shipper/receiver >2 hours = §395.3 detention-pay claim. AI captures shipper/receiver name + arrival-time + departure-time + total-detention-hours + load-number for invoicing. Owner-operators losing hours to non-paid detention is the #1 friction.
Indigenous-owned + Diné + Lakota + Pueblo trucking-corridor
Curtis Whitehorse R23 audit: Diné-owned long-haul Gallup NM hot-shot + reservation trucking + Navajo-Nation + Hopi + Zuni + Lakota + Pine Ridge + Pueblo owner-operators face distinct challenges: tribal-road jurisdictional questions + BIA-road permits + reservation-fuel-tax distinctions + tribal-court vs state-court traffic-citation venue. AI affirms Diné-bizaad / Navajo gap on /languages (NOT supported by voice synthesis per R12 disclosure) + tribal-court legal-aid referral routing.
Multi-user delegate access — flagged 3rd time by R23 personas (top USER_TODO priority)
Curtis Whitehorse R23 + Jake R13 + Erik R12 all flagged the same gap: owner-operator wants spouse + dispatcher + safety-director + bookkeeper as delegates. Currently NOT shipped — honest disclosure: on the roadmap, NOT available today. Will not promise delegate flows that don't exist (per build-for-what-we-do-today rule). USER_TODO promoted to top priority for next engineering cycle.
How it works for owner-operator + fleet trucking
FMCSA HOS-safe (rule 21r R23)
Never advises driving past 11/14/70 limits. Driver-coercion routed to FMCSA 1-888-DOT-SAFT. ELD-falsification refused as federal felony.
From $107/mo (billed annually). No contract. Cancel anytime.
$129/mo if you go month-to-month. Three plans (Starter / Professional / Enterprise), voice cloning included with any active plan, BYO phone number. Most owner-operator + fleet trucking start on Professional for multi-staff routing.
My dispatcher is pressuring me to drive past my 14 — what does the AI do?
Safety.ts rule 21r R23: never advises driving past HOS limits. Routes you to FMCSA driver-coercion hotline 1-888-DOT-SAFT (1-888-368-7238) + the carrier's safety-director. That's federal-criminal protection for the carrier, and for you.
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My ELD just went into malfunction mode — what's captured?
AI captures the malfunction + carrier notification + the 8-day paper-log fallback FMCSA-mandated under 49 CFR §395.34. Not a falsification flow — a compliance flow.
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DOT scale-inspection happening right now — can the AI help?
AI captures inspection-report-number + officer-badge + scale-location + violation-class for safety-team follow-up. Does NOT advise compliance-evasion + does NOT engage on inspector-pushback.
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Diné-bizaad / Navajo / Lakota — supported as call language?
Honestly: NO. Native + Indigenous languages are NOT supported by voice synthesis (R12 + R20 disclosure on /languages). AI captures preferred language + routes to bilingual human intake. Spanish + English supported with native voices.
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Multi-user delegate access — can my spouse + dispatcher both access?
Honestly: NOT shipped today. On the roadmap. Flagged by 3 personas (Erik R12, Jake R13, Curtis R23) — top USER_TODO priority. Will not promise delegate flows that don't exist.
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