“Reeves Veterans Advocacy — thanks for calling. Are you a veteran filing a claim, a family member calling about benefits, or someone else? If you're in crisis right now, please hang up and dial 988 + press 1 for the Veterans Crisis Line.”
Built for the calls VA claims advocates + veteran-service organizations actually get
PACT Act 2022 (23+ presumptive conditions for burn-pit + Agent Orange + radiation exposure) + Camp Lejeune Justice Act 2022 (1953-1987 contaminated-water claims; filing window technically closed 2024 but active pipeline) + presumptive-cancer Vietnam-era + Korea-era claims. The AI captures: branch of service + service dates + presumptive-exposure-location + claimed condition + current VA-rating + prior denials + filing status. NEVER offers legal advice (UPL); routes to your accredited claims agent / attorney for substantive evaluation.
MST trauma-informed intake + DD-214 + Form 21-0781a awareness
MST (Military Sexual Trauma) survivors filing VA disability claims need verbatim-quote capture without re-traumatizing probes. Safety.ts rule 11h R17 extension explicitly names MST + 'in-service stressor' framing respected + NEVER asks 'why didn't you report' or 'are you sure'. The AI knows DD-214 character-of-discharge questions + VA Form 21-0781a (stressor-corroboration alternative for MST) — captures the form numbers as NOUNS the caller may use without explaining or advising. Routes to your accredited agent + on-call advocate (regardless of after-hours rules for active-crisis MST callers).
Veterans Crisis Line 988 press 1 + HUD-VASH homeless-vet routing
Veterans Crisis Line 988 press 1 routed verbatim (no-translate list). National Call Center for Homeless Veterans 1-877-4AID-VET (1-877-424-3838) + HUD-VASH coordinator routing for housing-insecure veterans. Safety.ts rule 12 R17 extension added these to crisis-hotline routing. SSVF (Supportive Services for Veteran Families) referrals captured per business_notes.
Native American veterans (Cherokee Nation, Navajo, Lakota, Hopi, etc.) often have dual eligibility: Contract Health Service (CHS) / Purchased + Referred Care through IHS + VA benefits. The 2010 + 2022 IHS-VA reimbursement MOUs created complex routing rules. The AI captures: tribal enrollment + IHS area + VA-rated status + CHS coverage area + dual-eligibility status. Tribal VSOs (Cherokee Nation VSO, Navajo Nation VSO, etc.) are appropriate referrals per business_notes. Sacred-language code-talking protection extends here (rule 21b).
Trans + queer + non-binary veteran framing
Trans + queer + non-binary veterans face VA care-access barriers (DEERS gender-marker issues, hostile-state VA hospital experiences, transition-related care coverage gaps). Pronoun + chosen-name capture (rule 10a) + identity non-confirmation (rule 21a R14) + caller blocklist (rule 21d) all apply. Trans Lifeline 1-877-565-8860 + Trevor Project 1-866-488-7386 routed alongside Veterans Crisis Line 988 press 1. Audit credit: Dakota Reeves R17 (Iraq veteran, trans masc, Cherokee enrolled).
Accredited-claims-agent UPL guardrail
VA-accredited claims agents (Form 21a + NVAVS) operate under federal Title 38 + state-bar dual scope rules. The AI knows: agents can prepare + present claims but cannot give substantive legal advice that crosses into attorney practice. Routes legal-question callers to your referral attorney; captures fact-questions for agent callback.
How it works for VA claims advocates + veteran-service organizations
PACT + Camp Lejeune + presumptive-cancer intake
Structured intake for largest VA-claims surges of decade. Service dates + exposure-location + claimed condition + current rating + prior denials captured.
MST trauma-informed posture (rule 11h R17)
DD-214 + Form 21-0781a aware. Never re-traumatizing probes; verbatim-quote capture with empathy.
Veterans Crisis Line + HUD-VASH + tribal-VSO routing
988 press 1 + 1-877-4AID-VET + tribal-VSO referrals per business_notes. Trans Lifeline + Trevor for LGBTQ+ vets.
From $107/mo (billed annually). No contract. Cancel anytime.
$129/mo if you go month-to-month. Three plans (Starter / Professional / Enterprise), voice cloning included with any active plan, BYO phone number. Most VA claims advocates + veteran-service organizations start on Professional for multi-staff routing.
FAQ for VA claims advocates + veteran-service organizations
▸
PACT Act + Camp Lejeune intake — does the AI know these are different programs?
Yes. PACT Act 2022 (burn-pit + Agent Orange + radiation presumptive conditions) and Camp Lejeune Justice Act 2022 (1953-1987 contaminated-water claims) are distinct. The AI captures service dates + exposure-location + claimed condition + current VA-rating + prior denials + filing status. Routes to your accredited claims agent for substantive evaluation.
▸
MST claimant calls — does the AI re-traumatize?
No. Safety.ts rule 11h R17 explicitly names MST. The AI never probes for trauma detail, never re-echoes triggering language, allows long silences, captures DD-214 + Form 21-0781a stressor-corroboration verbatim without explaining or advising. Routes to your on-call advocate regardless of after-hours rules for active-crisis MST callers.
▸
Native veteran with CHS + VA dual-eligibility — does the AI handle correctly?
Yes. Captures tribal enrollment + IHS area + VA-rated status + CHS coverage + dual-eligibility status. Tribal VSOs (Cherokee Nation VSO, Navajo Nation VSO, etc.) are referrals per business_notes. Sacred-language code-talking protection extends from rule 21b.
▸
Trans veteran facing DEERS gender-marker issues — does the AI support?
Homeless veteran calling — does the AI route to HUD-VASH?
Yes. Safety.ts rule 12 R17 extension routes National Call Center for Homeless Veterans 1-877-4AID-VET (1-877-424-3838). SSVF (Supportive Services for Veteran Families) referrals captured per business_notes. Paired with Veterans Crisis Line 988 press 1 if crisis context.
Set up your AI receptionist in 5 minutes
Pick your VA claims advocacy services, hours, and voice. Your AI is answering test calls inside 10 minutes.