“Thanks for calling — what site, what asset, and what's going on? If someone's in distress on a tower right now, hang up and call 911 + OSHA at 1-800-321-OSHA immediately.”
Built for the calls wind energy + tower trades + high-elevation work actually get
Fall-arrest / suspension-trauma routing — OSHA + site rescue, NOT 911 alone
If a climber falls + the fall-arrest activates, suspension-trauma blood pooling sets in within 15 minutes. Rural EMS response is 30-45+ min. The AI (safety.ts rule 11f) routes the caller to: 911 + OSHA 1-800-321-OSHA (1-800-321-6742) + your site rescue team radio channel + immediate guidance ('get their legs moving — pumping motion to prevent suspension-trauma blood pooling'). Pages on-call site lead regardless of after-hours rules. Same posture for confined-space rescue, grain-bin engulfment, silo collapse, trench cave-in, structural-trap.
Tornado / severe-weather work-stop — NWS-aware
If a caller reports a tornado warning, funnel cloud, lightning strike, ice storm, or NWS alert at the worksite, the AI (safety.ts rule 11g) STOPS the booking flow and tells them: 'Get to shelter right now. We are NOT booking service work in this. NWS updates: 1-800-WEATHER.' Pages you immediately so you can stop crews. NEVER agrees to dispatch a crew into an active tornado-warning box. NEVER books ladder / aerial-bucket work into a lightning-warning window.
OEM warranty engineer calls — take_only, never quote
GE / Vestas / Siemens Gamesa warranty engineers calling about gear-box bearing #3 temp, generator slip-ring brush wear, anemometer-cup damage — these are highly technical. The AI captures verbatim (asset tag WT-1234, 10-codes, capacity-factor MWh) and pages you. NEVER quotes a price or timeline (price_quote_mode='take_only'). Protects you from a low-balled commitment made while you were 80m up with no cell.
LOTO + climbing-cert attestation safe default
Caller asks 'is the tower safe to enter, did you LOTO right, your GWO-cert current?' — the AI does NOT improvise on safety attestations (safety.ts rule 21b). Answers verbatim from owner-documented LOTO + cert records in business_notes, or routes to you for confirmation. Federal OSHA + CWB inspection liability falls on the owner; the AI is a recordkeeping aid, not an attestation engine.
DOT-medical-card + drug-test program calls — urgent flag
DOT exam renewal reminders + random-pool drug-test selection ('report in 4 hours') CANNOT be lost. The AI flags these as urgent SMS-page even outside business hours — losing a DOT medical card means you can't legally drive the service truck.
Spouse / dispatch-partner delegate access — on the roadmap
Many tower techs run dispatch through a spouse or partner on the ground while they're 80m up. Multi-user delegate access (separate logins, audit logs) is on the roadmap — not shipped today. For now: share one dashboard login with your dispatcher and configure SMS-to-dispatcher-number for urgent calls. Honest disclosure: if dispatcher-managed dashboard access is the deal-maker for you, email hello@ringdispatch.com — we'll tell you honestly when it ships.
How it works for wind energy + tower trades + high-elevation work
Fall-arrest / suspension-trauma / confined-space rescue routes to 911 + OSHA 1-800-321-OSHA + site rescue team radio. Never 911-alone — that wastes the 15-minute suspension survival window.
Severe-weather work-stop guardrail
NWS tornado / lightning / ice-storm alerts at the worksite trigger automatic work-stop posture. Pages you to stop crews. Refuses to book ladder / aerial / tower work into a warning window.
Polish + Mexican-Spanish crew languages
Iowa / MN / SD wind crews often have Mexican-Spanish + Polish-American workers. Voice picker supports both natively (Hanna / Adam / Daniel for Polish; Eduardo / Valeria for Mexican Spanish). Tagalog also supported (some PNW crews).
Your dashboard
Here's what you wake up to.
Latest call · 9 min ago
$389
Maria Hernandez · Emergency leak repair
Tomorrow · 9:00 AM· 412 Oak St· with Carlos
“You're booked, Maria — Carlos will be there tomorrow at 9 with parts for a copper pinhole leak.”
From $107/mo (billed annually). No contract. Cancel anytime.
$129/mo if you go month-to-month. Three plans (Starter / Professional / Enterprise), voice cloning included with any active plan, BYO phone number. Most wind energy + tower trades + high-elevation work start on Professional for multi-staff routing.
FAQ for wind energy + tower trades + high-elevation work
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If a climber falls + suspension trauma sets in — will the AI route to 911 or to OSHA + site rescue?
All three. Safety.ts rule 11f routes the caller to 911 + OSHA 1-800-321-OSHA + your site rescue team radio channel + immediate guidance on suspension-trauma prevention (get their legs moving). 911 alone wastes the 15-minute suspension survival window when EMS response is 30-45+ min in rural areas.
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Tornado warning at the worksite — what does the AI do?
Stops the booking flow, tells the caller to get to shelter immediately (basement or interior room without windows), refuses to dispatch crews into the warning box, pages you to stop active crews, references NWS 1-800-WEATHER. Same posture for severe lightning / ice storm / hail / flash flood at outdoor worksites. Safety.ts rule 11g.
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OEM warranty engineer asks me to commit to a price + timeline on the call — will the AI lock that in?
No. Price_quote_mode='take_only' for wind-energy accounts — the AI captures the engineer's spec + asks for the warranty case # and pages you to confirm. You decide; the AI doesn't commit you to a low-ball while you're up a tower.
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Can my spouse / dispatch partner run the dashboard while I'm 80m up?
Honestly — multi-user delegate access (separate logins, audit logs) is on the roadmap, not shipped today. For now: share one dashboard login + configure SMS-to-dispatcher-number for urgent calls. If dispatcher-managed dashboard access is the deal-maker, email hello@ringdispatch.com before signing up. We're tracking this as a high-priority feature ask from multiple verticals (commercial fishing, wind energy, mobile mechanics, agriculture).
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DOT medical card + random drug-test calls — do these get flagged urgent?
Yes. DOT exam renewal + random-pool drug-test selection ('report in 4 hours') are flagged urgent SMS-page even outside business hours. Losing your DOT medical card means you can't legally drive the service truck — these calls cannot be lost in the daily-digest.
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