Help

Three things, in order: (1) Place a test call from /call?live=1 to hear your AI live, (2) Forward your business phone number to your RingDispatch line under Settings → Phone, (3) Glance at the dashboard so you know what an incoming call looks like. Most owners are done in under 10 minutes.

Yes — your phone number stays under your own Twilio account so you own it forever. You can buy a number directly from Twilio's console (under 2 minutes) and point its voice webhook at our endpoint. The onboard step-3 email walks through this. If you already have a Twilio number, you can use that one — no porting required.

You set business hours during onboarding (e.g. Mon-Fri 9am-5pm). Inside those hours, the AI answers normally. Outside those hours, you choose what happens: 'always' (24/7 AI answering), 'emergency' (AI answers but only books for emergencies; takes messages for routine calls), or 'closed' (AI takes a message and tells the caller someone will call back next business day). Change this anytime from Settings → Hours.

Yes. Settings → Voice has a picker with natural preset voices (male/female, multiple accents). Or you can clone your own voice ($29 one-time, or included with any active subscription) — record a 30-second sample and your AI literally sounds like you. You can switch voices anytime; future calls use the new voice.

Your phone rings via Twilio → forwards to RingDispatch → AI answers in 0.4 seconds with your business name in your voice. It asks vertical-specific questions (a plumber's AI asks about address + water-running status; a dentist's AI asks about DOB + insurance), checks your calendar for openings, books the appointment, and texts the caller a confirmation before they hang up. The booking appears on your dashboard in real time.

It logs a take-a-message row in your inbox with the caller's name, phone, and a one-sentence summary you can act on. Common cases: out-of-scope work, complex insurance question, the caller wants you specifically. If the caller said an emergency keyword (burst pipe, gas smell, dental trauma), the AI also pages your phone via SMS immediately, even at 2am.

Yes. They can MMS a photo of the burst pipe, vehicle damage, lash reaction, etc., and it's automatically attached to their booking on your dashboard. Your tech walks in already knowing what they're dealing with. Works on every plan.

Every booking row on your dashboard has a 'View transcript' option that shows the full conversation. You can scroll through what the caller said, what the AI said, what tools the AI called (check availability, book meeting, etc.), and exactly when each turn happened.

Not yet — mid-call transfer-to-human is a feature we're building, not one that ships today. For now you can listen in via the live-call drawer on your dashboard, and call the customer back from the booking row right after the AI finishes. If a caller presses 0 during a call, the AI explains you'll call back and takes their number — same outcome with one extra step.

Within seconds during active calls (1-second polling cadence). When no call is active, it polls every 3-5 seconds. You don't need to refresh — new bookings, messages, and incidents appear on their own.

At 7am in your business timezone, every weekday, you get an email summarizing yesterday: calls answered, bookings made, money on the books, urgent flagged calls, new vs returning callers, and 'your AI noticed...' suggestions (e.g. 'three callers asked for Spanish — turn on bilingual mode?'). Designed so you read it over coffee and know what your business did while you slept.

Yes — Settings → Privacy → Export gives you a JSON dump of every booking, message, and audit-log entry. Bookings can also be exported as CSV from the dashboard. You can also subscribe to /api/calendar/{token}/ics from Google/Apple Calendar to see AI-booked appointments inside your existing calendar.

On our servers, in a per-tenant SQLite database hosted on Fly.io (iad region, US-East). Default retention is 18 months; HIPAA mode extends to 6 years. You own the data and can export or erase it any time from Settings → Privacy.

32 languages including English, Spanish, Vietnamese, Mandarin, Korean, Tagalog, Arabic, Hindi, French, Portuguese, German, Russian, and more. The AI auto-detects mid-call language switches — your caller can start in English and switch to Spanish without missing a beat. Set primary + supported languages in Settings → Languages.

Record a 30-second sample from Settings → Voice → Clone (read the on-screen script). We send it to ElevenLabs' Instant Voice Cloning service which generates a personalized voice ID, and bind it to your business in our database. Future AI calls use your cloned voice. One-time $29 (or included with any active subscription); 3 takes per purchase so you can re-record if the first try has background noise.

Yes — required by law in California (SB 1001), Colorado (Colorado AI Act), and Utah. We handle the disclosure automatically at the start of every call: 'Hi, I'm an AI assistant for [your business]...'. Customers prefer this once they see it work; it's not the disclosure that turns them off, it's a robotic-sounding voice (which we don't have).

Every booking shows up on your dashboard with the full transcript before the appointment, so you see exactly what the AI did. If anything looks off, you can cancel or reschedule it from the dashboard in one click — the customer gets an updated text.

About 5 minutes. You answer 3 questions (business name, hours, voice), pick languages, and your AI is live. Most owners are answering test calls inside 10 minutes of signing up.

You're charged the per-minute overage rate of your plan ($0.79 / $0.59 / $0.49). Your dashboard shows a live minutes-used counter so you can upgrade if you'd rather pay flat — never a surprise bill. If you'd rather hard-cap and avoid overages entirely, you can flip that switch in your dashboard and we'll politely decline new calls until your next billing cycle.

BAA available on request, 6-year transcript retention, explicit per-call recording consent (the AI asks each caller before storing the transcript), audit log of every consent decision, and tightened access controls. Add it to any tier for $149/mo. Required for dental, medical, therapy, mental health, chiropractic.

We email you the same day, then retry your card automatically over the next 3 days. Your AI keeps answering during this window — we don't pull the plug on you over a temporary issue. If all 3 retries fail, your account moves to a past-due state and we email you again with a one-tap link to update your card. Service only pauses if the card stays unfixed for 7 days, and you can resume any time by updating the payment method in your dashboard.

Yes — porting is free, OR you can keep your existing carrier and forward calls to the Twilio number you provision under your own account. Your phone number is YOURS — we never lock you in. Cancel us tomorrow, keep your number forever.

No. We use natural ElevenLabs Flash voices that sound human in 32 languages. You can also clone your own voice as a one-time $29 unlock (or included with any active subscription) — your AI literally sounds like you. Your AI is required by law (CA SB 1001, Colorado AI Act, Utah AI law) to identify itself as an AI assistant on every call — we handle that disclosure automatically, but the voice quality is natural enough that callers focus on getting their problem solved.

Yes — on the Professional plan and up. List your team in onboarding (Jess the colorist, Mike the master plumber, Dr. Patel) and your AI recognizes them by name, by alias ("Doc Patel"), or by what they do ("who does balayage?"). It books on the right person's calendar with the right pricing and specialty. Starter plan does not include team routing — it's a single-operator plan.

Yes. Callers can text MMS to your dispatch number with a photo of the burst pipe, lash damage, vehicle dent, etc., and it's automatically attached to the booking row on your dashboard. Killer for plumbing, HVAC, auto, beauty — your tech walks in already knowing what they're walking into.

Yes. Cancel from your dashboard — no cancellation fees, no contract, no questions. Your service continues through the end of your current billing period (you keep what you already paid for) and you won't be charged again. We don't issue refunds for partial billing periods, so review the demo calls and the side-by-side comparison before subscribing.

You complete a 5-minute setup (business name, hours, voice, optional team), provision a Twilio number under your own account, and your AI starts answering. You can test it yourself by calling the number.

Cost, speed, and consistency. A human answering service runs $250–$1,725/mo for the same call volume. We start at $129. We answer in 0.4 seconds, work 24/7, never put callers on hold, never call in sick, never need training, and book straight to your calendar in 32 languages.

Only you (via owner-only dashboard auth) and the RingDispatch operator account for incident debugging. No third parties. Stripe sees billing events but no call data. Twilio handles the call audio in transit but doesn't retain it. Anthropic processes the AI's reasoning during the call but does not store the transcript past the API request.

Turn it on only if you handle protected health information (PHI) — dental practices, medical clinics, mental health, chiropractic, acupuncture. It extends record retention to 6 years (vs the default 18 months), instructs the AI to never confirm whether a specific person is your patient, and captures a timestamped acknowledgement for your audit trail. Non-medical businesses (salons, plumbers, lawyers) should leave it off.

Settings → Privacy → Erase lets you erase a specific phone number from your tenant's records. We replace caller-identifying fields with [redacted] tombstones and audit-log the erasure so you can prove compliance to a regulator. The booking row itself stays (so analytics don't break) — just the PII is scrubbed.

Three things in order: (1) Settings → Phone shows your Twilio number is connected and webhook is pointed at our endpoint, (2) Your business number is forwarding calls to the Twilio number (test by calling your business number from a different phone), (3) Twilio's console shows your number has a positive balance. If all three look right, email hello@ringdispatch.com with the timestamp of a missed call and we'll trace it.

Not today — every call gets answered. Your per-call cost ceiling means a telemarketer can't drain your budget (each call has a hard $ + minute cap), but we don't filter against spam-number lists yet. Block specific numbers via your Twilio console for now; native spam filtering is on the roadmap, not shipped.

Calls stop reaching us — Twilio rejects the inbound call before it gets to RingDispatch. Your dashboard's Live Status panel shows '0 active calls' but no specific 'Twilio out of credit' alert today. Set up Twilio's auto-recharge in their console (~$20 minimum recharge is standard) to avoid this.

Today: iCal calendar feed (subscribe to /api/calendar/{token}/ics from Google/Apple/Outlook), CSV bookings export, JSON privacy export. Future: native integrations are roadmap, not shipped. If you have a specific integration request, email hello@ringdispatch.com — we batch-prioritize based on what customers actually ask for.